Another Oldie but I Doubt it is a Groaner

[Gizmokid2005]

ROFL!! They didn't have bad t-shooting, but they are such a small company, they just had one person to handle all of their DSL tickets and one for all of their Cable....and the customers are VERY jittery...

[TurcoLoco]

ROFL!! They didn't have bad t-shooting, but they are such a small company, they just had one person to handle all of their DSL tickets and one for all of their Cable....and the customers are VERY jittery...

When the person is not-so-tech savvy, they tend to get jittery with technical problems, especially if it is hard to get good and timely help.

The higher my position got in the 'Tech Support' ladder, the more client/customer venting I have to put up with before I even hear the problem. I deal with Loan Consultants who thinks every second they are on the phone talking to a tech is $$ they are losing and to an extend that is true but dealing with their attitudes and egos is what makes my job hard not the actual issues themselves...
'Deal with it or change careers!' is what I say to myself while I burb out loud and hang up on them, then call them back after 5-10mins and tell them some bs like 'we are having problems with the phonelines, etc'....lol...

Of course the last part was a joke, I have never done that...


...or may be I did....I can't recall!