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Thread: Dell Studio 1747 Laptop Beep Codes & Green Lines

  1. #1
    Join Date
    Oct 2008
    Posts
    10

    Dell Studio 1747 Laptop Beep Codes & Green Lines

    After being a loyal dell customer for 20 years, I've about had it. This past February I bought a Studio 1747 w/ Intel i7 CPU Q720, 8GB RAM, Windows 7, ATI Mobility Radeon HD 4650. From the time I opened the box I've had problems.

    At first the computer didn't want to turn on or I would get 4 green vertical bars (about 1" thick) over the monitor when the Dell logo would appear. I called tech support and they had me run diagnostics. Since their diagnostics didn't show anything, they said it was a software issue. At this point, NO software was added to the computer. It was as it had come from the factory.

    Since evidently Dell doesn't warranty the software they sell (unless you pay extra), I did some searching around on the internet. After a couple of days of searching I came across another guy that was having the exact same problem. There was a conflict with the soundblaster software that was installed. After uninstalling this software, 95% of the problem went away. Since my old desktop had died and I needed the new laptop for my business, I kept it.

    About a week ago, I starting having problems starting my computer. Sometimes the laptop will beep when starting it. It beeps 8 times. Sometimes I get the 4 green vertical bars back. The green bars only last until you get the prompt to enter your password. They do not show up after Windows is fully started.

    I did some internet seaching in regards to the beeping. Most talked about the video adapter or the memory modules (from what I understand my video is built into the motherboard). One person talked about checking the battery. I opened up the back of the laptop. I checked the battery connection and reseated the memory modules. These actions didn't see any improvements. In fact one time the laptop was turned on I got a new beep code of 5 beeps.

    Then I read somewhere that there are some "issues" with the dell bios on the 1747. I have updated the bios. I have updated the ATI HD 4650 drivers. I have updated the chipset driver.

    I have run all the Dell Diagnostics again. No problems are showing up.

    This still doesn't seem to have fixed the problem. Sometimes the computer starts fine. Sometimes I have the beep issue. Sometimes it is the green lines. Most of the time these problems will occur after the laptop has been shutdown for overnight or the laptop had sat in sleep mode for a few hours. I have not installed any new software in the past week. The last software that I installed was the Adobe Flash 10 viewer. This was installed about 2 or 3 weeks ago. I do not know if Windows sent out any automatic updates that I missed.

    Any suggestions that anyone could give me what be greatly appreciated.

  2. #2
    Join Date
    Aug 2006
    Posts
    2,763
    send it back to dell and have them fix it for free or give you a refund... that is an expensive computer and they should be stepping up to the plate to make sure it works.. 100% without issue, delay, excuses etc, they should honor the waranty and actually fix it...

    At the least they should re-solder/replace the bios chip and backup battery, if that doesn't fix it, or if they only do FRU type replacmeent, they should be able to replace the main board, including the graphics chip and CMOS/BIOS..

  3. #3
    Join Date
    Sep 2010
    Location
    Boston, ma
    Posts
    1
    most likely the green line is a bug card. I was on a pc.

    true, if still under warranty, let them understand what it was.

  4. #4
    Join Date
    Aug 2006
    Posts
    2,763
    applejuice has been banned for solicitation/sig link rule violation

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