Look, I really am trying to be patient here. For now I have no idea what programs you originally removed, what file alterations you have done, what programs or services you have stopped or disabled, or what programs were originally installed.
I know absolutely nothing about the original set up of this only two week old computer.
You say you have removed unnecessary items, but you have no way of proving to me that these were unnecessary and I do not have the names of any of them. Or why, other than your personal opinion, that they were the unnecessary or why you felt these would have affected the internet connections. Unless they were actually running at the times of disconnect they would not even be considered as part of the problem.
You have installed and excellent anti-virus program, Avira, one of the highest ranked programs and I applaud you for that.
However, you have installed one of the poorest ranked Firewalls around today, Zone Alarm. The built in Windows Firewall gets higher rankings than Zone Alarm does on most tests. And since the disconnect problems have continued the problem obviously was not the Windows Firewall.
Yet you want me to make a determination without having any information whatsoever. You ran an old version of a program that clearly was not compatible with or meant to be run on Vista or Windows 7. You have made what you feel were correct decisions based on the use of a program that was not compatible with the system using a 5 year old HJT parser which was never, ever meant to be used with any other version of HiJackThis except version 1.99.1 OR with any other operating system newer than XP.
You post a new log using the current version of HJT which was great...but, one hour later you post a new log with the message that you have removed more programs, and also a registry editor.
Registry editor? This is absolutely positively something we do not recommend and I have no idea what other programs you felt necessary to remove. There was absolutely nothing on that uninstall list, except for that uTorrent program which I would have declared absolutely, positively needed to be removed or would have had any effect whatsoever concerning the loss of internet service.
The acquisition of HiJackThis by Trend Micro is NOT recent. This happened over 3 years ago so if you were truly up to date on this program you would know this. The LAST version created and released in February 2005 by Merijn Bellekom was version 1.99.1. Mr. Bellekom joined the Malwarebytes.org development team in January of 2010.Me= 30 years of working on comps from netbooks to mainframes...when I send someone to your HJT online parser, I expect it to be up to date, as well as the stickies at the top of this forum.
I realize this is all a free service, lately subsumed by Trend Micro, maybe a phone call is in order, if the online parser is also out of date.
For you to say you "expect" stickies to be up to date, well all I can say is we try the best we can. The Read Me Sticky IS up to date.
For you to "expect" a parser that we don't even want here to be up to date is also expecting a lot. We don't want it here, we don't EVER recommend it's usage. It cannot be brought up to date because we don't have the capability or the rights here to do that.
Trend Micro owns the program, if you want a parser for THEIR program then you need to personally contact Trend Micro but WE don't want it here so YOU call Trend Micro ask them for one for yourself.
As I stated above I have no clue what has been done to this brand new machine and for me to make any more suggestions would be 100% against my better judgement. I am sorry.
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