Bro I appreciate your quick responses....but Imma get upset, if you keep assuming I'm a MORON. I know it doesn't remove services.

We simply disabled or set to manual, services his setup did not require. The "missing files" are most probably Gateway crapware that was removed by Decrapifier.

I NOW understand that the older version would not correctly identify entries on Win 7, you have made that abundantly clear 3 times now. I already DL'd the 2.0.4 version and emailed it to Loco. When he gets home we will run the correct version and post it here as I have said 3 times as well.

The problem is NOT with his comp, I THINK...the problem is with his Internet and or router...but to be SURE this is the case, we 1st have to eliminate the computer as a possible part of the problem.

It scans clean with Avira AV, malwalrebytes, Panda and ESET online scanners. I firmly believe that the 2.0.4 version will show few if any RED entries. I do NOT believe the computer is the issue, however, I walked him through all the Win 7 settings / services that can consume bandwidth...for example disabling Windows Time service to cite one of many. We have all auto updates turned off atm, and he still suffers from intermittent internet problems.

The reason for this post is simply to have an expert check the HJT log to see if I have missed anything. I'm not trying to be argumentative but...trouble shooting a Gateway comp from 5 states away, is at the least frustrating. On top of everything else, his comp is on a 2 comp network which also may be the cause of the problem. But until we get an all clear from the experts here...I've delayed opening THAT can of worms

Once we get the log posted, and assuming its clear of issues, we will then tackle the issue from the "back of the comp" to the ISP

As an aside, I still think the parser should be updated, as I use it continually to test new software, before recommending this or that software to someone else.

I have complete faith in the IANAG forums in this respect, and again thank you for your concern.