Hey Judy,

Ever since I formatted my computer a few months ago per your direction, I haven't been able to play DVD's since. Whenever I try to, the following error message comes up:

"Windows Media Player cannot play the DVD because a compatible DVD Encoder is not installed on the computer."

I am pretty sure I recall you saying, "Just got to the Dell website to find it." But I had no luck and never tried again.

Any thoughts?