Yikes! I think I have a Backdoor Trojan Worm

[jholland1964]

Well combofix found nothing. Please Uninstall it by following these instructions exactly:
* Click START then RUN
* Now type ComboFix /Uninstall in the runbox and click OK. The space between the combofix and the /uninstall, it must be there.
When shown the disclaimer, Select "2"

Now one thing you need to check is this:
Go to Services again...

Go to Start/Administrative Tools/Services/Themes. Set to Automatic
and make sure it is Started.
Reboot and see if that makes a difference.

[MelissaY]

good morning judy...i followed your instructions.

i typed a space after combofix before /uninstall.
i was not offered to select "2"
combofix was noted as being removed as per the prompt.

i checked services again.
themes was already set to automatic and already started.

i re-booted my pc
should i run another HJT log to post?

services is still showing this;

Windows Driver Foundation -User-mode Driver Framework
GENERAL TAB
WudfSvc
Manages user-mode driver host processes
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
Disabled
Stopped

LOG ON TAB
Local System account is dotted
Profile 1 / Service Enabled

RECOVERY TAB
Take No Action
Take No Action
Take No Action
0 days
1 minutes

DEPENDENCIES TAB
Plug and Play

Windows Task Manager displays six [6] svchost.exe running at different Memory Usage Amounts - for your info:

svchost.exe-LOCAL SERVICE [3,696k]
svchost.exe-SYSTEM [5,200k]
svchost.exe-NETWORK SERVICE [4,256k]
svchost.exe-SYSTEM [25,712k]
svchost.exe-NETWORK SERVICE [3,552k]
svchost.exe-LOCAL SERVICE [7,208k]

[jholland1964]

Ok Melissa, have done more research on this entry. I was wrong it is not an infection but related to Plug and Play drivers. What external devices do you have connected to this machine? This would include printers, external hard drives, flash drives, scanners, cameras, or anything that is not installed inside the case, even something like a USB mouse or keyboard.
The correct setting for this WudfSvc should set to Manual not disabled.

Also go to the Device Manager and click on Display Adapter, is there an error showing there? You may need a new driver or the current driver may have become corrupt. Right Click on your Adapter and choose Uninstall. This will uninstall the adapter. Reboot the computer and allow the computer to find the "new" adapter and install it. See if this makes a difference.
If it does not then go back in there, open that up again, Right click on the Adapter and choose Properties. Click on the Driver Tab. This will give you the driver provider and version. Go to the driver provider's web site and see if there is an updated driver, if there is one, download and install it. Reboot and again see if this makes a difference.

[jholland1964]

And did it install it?

[MelissaY]

yes...i believe it installed. what exactly will help me confirm for you; where do i look and what will it say? just to be sure i'm giving correct info.

[jholland1964]

If when you booted the computer and it said it found the new device and then said it was installing it then you know it installed. If you are still having the problem then you may need a new driver.
Did you check the manufactures website for an updated driver? I mean the manufacturer of the display adapter.

[MelissaY]

After the display adapter was found and reinstalled I did not go to the next step [ie: no, i did not go to the MFG website] since there were no problems, and the instructions read If it does not...

Let me know if I should go to the MFG website and complete the other set of instructions and I will do so. :-)

[jholland1964]

Did you read my question? Are you still having the display problems?
Whether you are or not, drivers should always be the latest version, go to the website and see if they have a newer driver than the one you have.

[MelissaY]

Judy...my apologies again; i'm a bad multi-tasker. No more display problems. Will be back if they re-appear. Your time and expertise is appreciated beyond belief!

[jholland1964]

Thanks Melissa. Glad things are cleared up.