Sp2 Installation

[xonk]

Hi

I am currently using vista home premium SP1

For several weeks having problems with installating SP2 and wondering if someone can have a look of my HJT log and check if there might be something which could be the cause why I am unable to install it.

Tks

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:26:14, on 25/08/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18813)
Boot mode: Normal

Running processes:
C:\Windows\System32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
C:\Program Files\AVG\AVG8\IdentityProtection\agent\Bin\AVGIDS UI.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\sttray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\VoipCheapCom\voipcheapcom.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Internet Download Manager\IDMan.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\AVG\AVG8\IdentityProtection\agent\Bin\AVGIDS Monitor.exe
C:\Windows\System32\taskeng.exe
C:\Program Files\Secunia\PSI\psi.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Internet Download Manager\IEMonitor.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\CleanMyPC\Registry Cleaner\RCHelper.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10c.ex e
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.alltheinternet.com/search.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.alltheinternet.com/search.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.alltheinternet.com/search.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.alltheinternet.com/search.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Advanced Searchbar - {57F02779-3D88-4958-8AD3-83C12D86ADC7} - C:\Program Files\AdvancedSearchbar\advancedsearchbar.dll
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O1 - Hosts: ::1 localhost
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files\Internet Download Manager\IDMIECC.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn3\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - (no file)
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\s wg.dll
O2 - BHO: (no name) - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - (no file)
O2 - BHO: PosHelp - {CDEEC43D-3572-4E95-A2A5-F519D29F00C0} - C:\PROGRA~1\ADVANC~1\ADVANC~1.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn3\YTSingleInsta nce.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn3\yt.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O3 - Toolbar: Advanced Searchbar - {57F02779-3D88-4958-8AD3-83C12D86ADC7} - C:\Program Files\AdvancedSearchbar\advancedsearchbar.dll
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [Windows Mobile Device Center] %windir%\WindowsMobile\wmdc.exe
O4 - HKLM\..\Run: [AVGIDS] "C:\Program Files\AVG\AVG8\IdentityProtection\agent\bin\AVGIDS UI.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [SigmatelSysTrayApp] C:\Program Files\SigmaTel\C-Major Audio\WDM\sttray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKCU\..\Run: [VoipCheapCom] "C:\Program Files\VoipCheapCom\voipcheapcom.exe" -nosplash -minimized
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [IDMan] C:\Program Files\Internet Download Manager\IDMan.exe /onboot
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: OneNote Table Of Contents.onetoc2
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: Download all links with IDM - C:\Program Files\Internet Download Manager\IEGetAll.htm
O8 - Extra context menu item: Download FLV video content with IDM - C:\Program Files\Internet Download Manager\IEGetVL.htm
O8 - Extra context menu item: Download with IDM - C:\Program Files\Internet Download Manager\IEExt.htm
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: @C:\Windows\WindowsMobile\INetRepl.dll,-222 - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O9 - Extra 'Tools' menuitem: @C:\Windows\WindowsMobile\INetRepl.dll,-223 - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O9 - Extra button: Advanced Searchbar - {57F02779-3D88-4958-8AD3-83C12D86ADC7} - C:\Program Files\AdvancedSearchbar\advancedsearchbar.dll
O9 - Extra 'Tools' menuitem: Advanced Searchbar - {57F02779-3D88-4958-8AD3-83C12D86ADC7} - C:\Program Files\AdvancedSearchbar\advancedsearchbar.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: HP Intelligente Auswahl - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O13 - Gopher Prefix:
O15 - Trusted Zone: http://www.bbc.co.uk
O15 - Trusted Zone: http://*.windowsupdate.com
O15 - Trusted Zone: http://www.winvistaclub.com
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com/betapit/PCPitStop.CAB
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} (System Requirements Lab) - http://www.nvidia.com/content/Driver...reqlab_nvd.cab
O16 - DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} (CTVUAxCtrl Object) - http://dl.tvunetworks.com/TVUAx.cab
O16 - DPF: {49312E18-AA92-4CC2-BB97-55DEA7BCADD6} (WMI Class) - http://support.dell.com/systemprofiler/SysProExe.CAB
O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} - http://www.eset.eu/buxus/docs/OnlineScanner.cab
O16 - DPF: {5727FF4C-EF4E-4d96-A96C-03AD91910448} (System Requirements Lab) - http://www.srtest.com/srl_bin/sysreqlab_ind.cab
O16 - DPF: {78ABDC59-D8E7-44D3-9A76-9A0918C52B4A} (DLoader Class) - http://dl.uc.sina.com/cab/downloader.cab
O16 - DPF: {8EB4A251-D29C-4F3F-85DE-1C0BB71F0305} (p2pclient Control) - http://www.drm-x.com/download/p2pclient.cab
O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://pcpitstop.com/mhLbl.cab
O16 - DPF: {A903E5AB-C67E-40FB-94F1-E1305982F6E0} (KooPlayer Control) - http://www.ooxtv.com/livetv.ocx
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://fpdownload.macromedia.com/ge...sh/swflash.cab
O16 - DPF: {D4003189-95B1-4A2F-9A87-F2B03665960D} (VodClient Control Class) - http://www.ooxtv.com/vjocx-en.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://driveragent.com/files/driveragent.cab
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/Optimize2/pcpitstop2.dll
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: avgrsstx.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Windows\
O20 - Winlogon Notify: GoToAssist - C:\Windows\
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: AVG8 Firewall (avgfws8) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgfws8.exe
O23 - Service: AVGIDSAgent - AVG - C:\Program Files\AVG\AVG8\IdentityProtection\agent\Bin\AVGIDS Agent.exe
O23 - Service: AVGIDSWatcher - AVG - C:\Program Files\AVG\AVG8\IdentityProtection\agent\Bin\AVGIDS Watcher.exe
O23 - Service: cyberJack PC/SC COM Service (cjpcsc) - REINER SCT - C:\Windows\system32\cjpcsc.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\Windows\system32\STacSV.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe

--
End of file - 13051 bytes

[jholland1964]

Exactly what preparations did you do before attempting to install?
Is you copy of Vista legal?
What happens when you do try to install?
When you try the install do you have ALL security program, and I mean ALL, turned completely off?

Are you attempting this by a direct automatic download and install or are you doing it the recommended way, download the upgrade to the computer desktop.
Then disconnect from the internet, close ALL unnecessary programs, including ALL the security programs AND Including that totally unnecessary registry cleaner program, then do the install?
Did you get the upgrade from Microsoft itself, where you should have gotten it, or from a P2P download?

[xonk]

HI

Thanks for your response. I will try my best to supply details which you request.

My copy of Vista is legal.
The attachments should give some idea of what is taking place even though they are not necessarily in order which they were notified.
Regarding whether security program is turned off or not, the answer is no.

Somewhat confused regarding direct automatic download/install, recommended way and download upgrade to desktop.

Upon your response I will then proceed to proceed to do what you mentioned
i.e. disconnecting from internet etc. One question h/ever, which has always bothered me is what can be considered unnecessary programs.

Regarding upgrade from Microsoft, can I assume that you are asking as to whether my Vista is an upgrade from another system? The answer is no. PC was acquired with Vista preinstalled.

I am trying to carry out the procedure as per Windows Update which shows upon checking if there are any updates to be installed. (Recommended way I assume). You will no doubt tell me if that is correct.

[jholland1964]

My copy of Vista is legal....Regarding upgrade from Microsoft, can I assume that you are asking as to whether my Vista is an upgrade from another system? The answer is no. PC was acquired with Vista preinstalled.

Hope you know I had to ask whether the Vista operating system you have was legal because many people do use a copied or "borrowed" (to be polite) install in order to upgrade their computers without paying the price and then ARE unable to update the system because the copy of the os they have was not obtained legally and they will not be able to do updating because the correct set up just isn't there. So we have to ask that because no matter what steps we would attempt to give they wouldn't work, plus we have a policy here of not helping with "pirated" software.

Regarding whether security program is turned off or not, the answer is no.

For something this large, it is absolutely recommended that all security programs be turned OFF as they can stop, what may be major changes or updates from taking place. After all this is the job they are supposed to do and even though it is a legitimate Windows Update the security program has no way of knowing this. All it will see is registry changes, file alterations and additions being done, so very often these changes will be stopped by one or more running security programs.

Somewhat confused regarding direct automatic download/install, recommended way and download upgrade to desktop.

While they may say it is recommended it is NOT required. If it were a requirement then they wouldn't give instructions on how to download and save for later install on their website. Plus there would definitely be a number of people who just wouldn't install it at all either because of slow connections or because of the time an update this large would take doing it this way.
You can download the update and SAVE it to install later rather than automatically download and install. This is the way I always do large updates such as this one. This is certainly recommended for those on dial up or slow connections which may time out during long processes such as this one. Plus it is also a way to absolutely assure that nothing unnecessary is running during the update process. Unnecessary programs would be ANY program not required to run the computer:
Security programs, email programs, IM programs, printers, scanners, photo programs, office programs, wireless programs, other updating programs, media players, games, etc. Anything that you don't need to actually run the computer.

Now here are the steps given on the HP website on what to do before installing SP2. I have no idea who your computer manufacturer is but these very same steps can be found on ANY manufacturer's website because they would be exactly the same for every computer, no matter who is the manufacturer. I am using these just because they were the easiest to find. Where it says BIOS updates, driver patches and updates this would apply to your specific computer manufacturer. When getting driver updates you need to go to the website of your computer manufacturer for computer updates and the manufacturer of your video card, audio components, disks drivers, etc., to get those.

http://h10025.www1.hp.com/ewfrf/wc/d...c01717268#N452
For the best experience, HP recommends that you take the following actions BEFORE starting the installation of SP2. Additional information on how to perform these actions is included later in this document.

• Check Microsoft and HP web sites for known issues. You may not want to install SP2 until certain issues are resolved.
• Create the OS Recovery discs. You are allowe3d to make one set of Vista recovery DVD discs. These OS discs are needed to recover the computer in the event of a system failure.
• Apply BIOS updates and all HP driver patches and updates. The computer should be in top operating condition before doing the update.
• Scan for viruses. Use security tools to remove viruses, adware, and spyware.
• Backup user data. Having a copy of your files will prevent the loss of critical data in the event of an installation failure.
• Remove all unnecessary files and defrag the hard drive. The update will add additional files and may need some space that is currently being wasted by old fragmented files.
• Disable antivirus software. Temporarily disable the antivirus program before the installation and it will automatically be enabled when the computer restarts.

Each and every one of those steps MUST be done BEFORE even considering installing this update. None should be skipped.
Lastly, considering the error code showing in one of your attachments, it is possible that you have one or more corrupt system files on the computer which could be stopping this installation. This would mean that you may have to do a repair installation of Vista SP 1 before proceeding or at least run the System File Checker or follow the instructions given HERE though you will have to reinstall all previous updates after that again before proceeding to SP2.

You may also want to run the Vista Readiness Tool to see if your system is ready for this update.

Hopefully I have answered most of your questions. If you have anymore or still have difficulty please post and I will do what I can to help.
Judy

[xonk]

Hi Judy

I am in the process of sorting out the details of your last input. As a novice, it
will perhaps take me longer than expected so please bear with me.

H/ever I carried out SFC test as suggested and the result is attached. I proceeded to locate the file as per result and attachment as you see is inconlusive because as quoted I do not have privileges to access the file.

Can you possibly explain why am I unable to access the file and how can that be achieved in order to possibly acquire further information.

I also ran the Vista Readiness Tool. It appeared to take a rather long time. Upon completion there was no info during the process. What is normally the progress bar, did not show anything, but it eventually indicated the operation was complete. Is it normal that progress does not show.

[jholland1964]

The logs really aren't going to tell you much. What you need to run is CheckDisk.
To do this do the following:
1. Open the Start Menu.

2. Click on the Computer button.

3. Right click on your hard drive and click on Properties.

4. Click on the Tools tab.

5. Click on Check Now under the Error checking section.

6. Click on Continue in the UAC prompt.

7. Make sure both options are checked. (See screenshot below)
NOTE: The Automatically fix file system errors box will be checked by default.

8. Click on the Start button.9. You will get a pop-up window saying, "Windows can't check this disk while it's use". (See screenshot below)

10. Click on the Schedule disk check button for chkdsk to run the next time you restart your computer.

Reboot the computer.

[xonk]

Hi

I ran Checkdisk twice but having a problem as far as viewing the results.
First time just let it run i/o remaining at PC. Second time endeavoured to see the conclusion. What appeared only did so for short period. Not long enough to really take in what took place.
Did a search within google to find some info where such results could possibly be stored but what I did find was not very precise.
Are you able to advise where such results can possibly be found.
Upon finding results, I will then proceed to do in detail your previous instructions.

Tks

[jholland1964]

Go to Start > Run and type: eventvwr.msc /s , and hit enter.
When Event Viewer opens, click on "Application", then scroll
down to "Winlogon" and double-click on it. This is the log
created after running Checkdisk.

[xonk]

Hi Julie

Sincere apologies for such late response. Frustration and exhaustion was perhaps the main cause. Having tried so often without any joy it really got on top of me and I more or less gave up.
Having said that I decided to give it one final go bearing in mind that I had already made a positive decision to give WIN 7 a bash. As a result I proceeded to pre order a copy which as you know was not due out until 22nd Oct.
Before acquiring the disc I made a final effort to download SP2 once again and blow me cold it installed without any hitches. How about that.
Now that I have WIN 7 in my possession I am in the process of backing up the necessaries as I intend to do a clean install as opposed to upgrade bcs of the problems which I have had with vista.

Tks for your efforts and apologies once more for late response