Computer has been running slow.

[jholland1964]

Hi,

The main cause behind the system slow down is due to the unwanted services that run along with the necessary services. So while removing the unwanted services take proper care. Another thing you need to do is to remove the antivirus software if you are not regularly connecting to the Internet as well as try keeping the temp folder and the temp files clean.

Extremely POOR advice. There is NEVER a reason to run a computer without an anti-virus program UNLESS there is NEVER, EVER use on the internet. One reason for this website is to give proper, CORRECT advice. I suggest that you do some real research BEFORE posting here.

[DomHennig]

Now I remember why I never had a Avira, or Avast.... It makes my computer 100 times slower. Instead of a 50 second start up, it takes over 5 minutes now. And instead of click mozilla firfox and it opens, it takes a full minute once I click. Here is the posts:



Malwarebytes' Anti-Malware 1.38
Database version: 2358
Windows 5.1.2600 Service Pack 3

7/1/2009 3:32:32 PM
mbam-log-2009-07-01 (15-32-32).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 161205
Time elapsed: 48 minute(s), 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)






Scanning Report
Wednesday, July 1, 2009 13:07:46 - 14:18:03

Computer name: ABC-DCAC2EB572D
Scanning type: Scan system for malware, spyware and rootkits
Target: C:\
4 malware found
TrackingCookie.2o7 (spyware)

* System (Disinfected)

TrackingCookie.Atdmt (spyware)

* System (Disinfected)

TrackingCookie.Doubleclick (spyware)

* System (Disinfected)

TrackingCookie.Webtrends (spyware)

* System (Disinfected)

Statistics
Scanned:

* Files: 49188
* System: 3555
* Not scanned: 8

Actions:

* Disinfected: 4
* Renamed: 0
* Deleted: 0
* Not cleaned: 0
* Submitted: 0

Files not scanned:

* C:\PAGEFILE.SYS
* C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE
* C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM
* C:\WINDOWS\SYSTEM32\CONFIG\SAM
* C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT
* C:\WINDOWS\SYSTEM32\CONFIG\SECURITY
* C:\DOCUMENTS AND SETTINGS\USER\LOCAL SETTINGS\APPLICATION DATA\MICROSOFT\OUTLOOK\ARCHIVE.PST
* C:\DOCUMENTS AND SETTINGS\USER\LOCAL SETTINGS\APPLICATION DATA\MICROSOFT\OUTLOOK\OUTLOOK.PST






Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:35:56 PM, on 7/1/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16850)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\SigmaTel\C-Major Audio\WDM\stsystra.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\user\Desktop\Computer Scanner Files\HiJackThis(2).exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\stsystra.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [Octoshape Streaming Services] "C:\Documents and Settings\user\Application Data\Octoshape\Octoshape Streaming Services\OctoshapeClient.exe" -inv:bootrun
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKUS\S-1-5-18\..\RunOnce: [WUAppSetup] C:\Program Files\Common Files\logishrd\WUApp32.exe -v 0x046d -p 0x0990 -f video -m logitech -d 11.80.1048.0 (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [WUAppSetup] C:\Program Files\Common Files\logishrd\WUApp32.exe -v 0x046d -p 0x0990 -f video -m logitech -d 11.80.1048.0 (User 'Default user')
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/wind...?1204584085931
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) - http://download.eset.com/special/eos/OnlineScanner.cab
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: RDM+ - C:\Program Files\RDM+\notify.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: RDM+ Local Service (RDMPLocalService) - Unknown owner - C:\Program Files\RDM+\rdmpserv.exe (file missing)
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: Intel(R) PROSet/Wireless SSO Service (WLANKEEPER) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 9408 bytes




Thanks in Advance

[jholland1964]

Now I remember why I never had a Avira, or Avast.... It makes my computer 100 times slower. Instead of a 50 second start up, it takes over 5 minutes now. And instead of click mozilla firfox and it opens, it takes a full minute once I click. Here is the posts:

Well the choice is yours and you did so well WITHOUT an anti-virus program on there go ahead and remove it.

There is no way an anti-virus program would add 5 minutes to boot time unless you have it set to do a boot scan or delay the opening of Firefox.
My computer has Avira, time from pressing the power button to being able to go online is 1minute 30 seconds, Firefox opens in 30 seconds or less.

By the way, you need to let all the people that you exchange email with that there is a good chance you have probably sent them at least one virus since you didn't have an anti-virus program on your computer and there is a good chance that one of them is sending around viruses.

Next time you get these severe infections to save time just reformat and reload the computer, that is if you don't lose everything first.

[DomHennig]

Why are you upset or giving attitude? I am just stating facts here and I know having a virus scanner is 100% better. I did not say that upset, I just put that out there.

[jholland1964]

What upsets me when people don't run anti-virus programs is they are putting OTHERS at risk and they don't care. If a person doesn't care if he/she gets infection on his own machine fine, but the truth of the matter is running a computer without one is a real danger to unsuspecting others and that just isn't fair.

You said on your other thread, and alluded to it here, that you have

4,000 saved emails, and 1,200 sent e-mails

well I am telling you, somewhere in those 4000 save mails are infections and somewhere in those 1200 sent mails are infections which were sent to others. Now if the infections came onto the computer in just the past week or so then only a few of those mails would be infected but with the numbers found I sincerely doubt that would be the case. Plus, you sent infection to others, they send it on to more people and so on.
Many of these infected files were emoticons and it appears they were on emails, so what does that tell you? You had to have passed these onto others. Plus just to make it full circle these same people are emailing you back so they are sending the infections back to you. This is what upsets me because it is 100% needless and 100% preventable and yet you made no effort to do so.

Your one argument against an anti-virus program is that it slows your computer. But the two I have suggested are two of the smallest and least intrusive But most protective anti-virus programs available. I have installed one or the other on many computers and not one of those computers suffered a slow down of the magnitude that you have claimed, if at all. You and I have similar sized hard drives which similar amount of available space, I have used one or the other of these two programs over the past two years and neither one slowed my computer one iota. The only difference I can see between the two computers really is the amount of RAM installed, I have 1.5GB of RAM you have 1/3 of that amount. The would be one reason for your computer being slower than mine, but not by the amount you have stated and not all of the time.
What upset me was going back through your old threads your first thread here you had a computer running THREE anti-virus programs, two of which were Avast and Avira, I got you down to one AND cleaned out major infections very likely due to the fact that you WERE running three at the same time, now on this thread you show you are now not running ANY anti-virus programs.
There just is no excuse good enough for not running an anti-virus program and putting other peoples computers at risk, I am not even counting your own here. Cost? No, the two I gave are FREE and rank extremely high in all tests. Slowness, no the two I gave both are known not to slow a computer. So if your computer is slow then there is another reason.
One is the anti-virus program is not configured correctly, a second reason interaction with unnecessary start ups and you have several. Three, not enough RAM.

[DomHennig]

What upsets me when people don't run anti-virus programs is they are putting OTHERS at risk and they don't care. If a person doesn't care if he/she gets infection on his own machine fine, but the truth of the matter is running a computer without one is a real danger to unsuspecting others and that just isn't fair.

You said on your other thread, and alluded to it here, that you have well I am telling you, somewhere in those 4000 save mails are infections and somewhere in those 1200 sent mails are infections which were sent to others. Now if the infections came onto the computer in just the past week or so then only a few of those mails would be infected but with the numbers found I sincerely doubt that would be the case. Plus, you sent infection to others, they send it on to more people and so on.
Many of these infected files were emoticons and it appears they were on emails, so what does that tell you? You had to have passed these onto others. Plus just to make it full circle these same people are emailing you back so they are sending the infections back to you. This is what upsets me because it is 100% needless and 100% preventable and yet you made no effort to do so.

Your one argument against an anti-virus program is that it slows your computer. But the two I have suggested are two of the smallest and least intrusive But most protective anti-virus programs available. I have installed one or the other on many computers and not one of those computers suffered a slow down of the magnitude that you have claimed, if at all. You and I have similar sized hard drives which similar amount of available space, I have used one or the other of these two programs over the past two years and neither one slowed my computer one iota. The only difference I can see between the two computers really is the amount of RAM installed, I have 1.5GB of RAM you have 1/3 of that amount. The would be one reason for your computer being slower than mine, but not by the amount you have stated and not all of the time.
What upset me was going back through your old threads your first thread here you had a computer running THREE anti-virus programs, two of which were Avast and Avira, I got you down to one AND cleaned out major infections very likely due to the fact that you WERE running three at the same time, now on this thread you show you are now not running ANY anti-virus programs.
There just is no excuse good enough for not running an anti-virus program and putting other peoples computers at risk, I am not even counting your own here. Cost? No, the two I gave are FREE and rank extremely high in all tests. Slowness, no the two I gave both are known not to slow a computer. So if your computer is slow then there is another reason.
One is the anti-virus program is not configured correctly, a second reason interaction with unnecessary start ups and you have several. Three, not enough RAM.

Your right. I had 3 virus scanners, you told me to remove. And I did.
Then I had none, you told me to update java, iexplorer, get a virus scanner. And I did.

You are obviously way smarter then all of us with computers. Thats why I was curious to see why you were upset? Noone is going after you. I am just telling you that before I ran these scans, and before I installed avast! my computer was working almost perfectly fine...a little slow, and I just wanted to fix it real quick. Now I installed Avast! and my computer honestly takes 5 minutes from turn on to done loading. and 3 minutes after I click firefox to open up. I am not saying its the virus scanner...it doesn't make sense. But what I am asking is, I'm sure there is something in my logs that shows why I am slowing down.

Is there something you can see to help me with?

[jholland1964]

NO way am I smarter than ANYBODY Dom. I am sorry that I seemed upset, I was a bit. It is so frustrating to see somebody with a good computer take the chance of having it "nuked" by not having an anti-virus and also then putting others at risk.
Let's go back to the beginning OK?

Avast is a bit more of a resource user than Avira, though much less than other programs available for pay. One reason I was pleased that you chose that is that it DOES have email scanning, while Avira Free does not.

Let's get things cleaned up first, then we can talk about how to speed things up a bit.
Run HJT again and put check marks next to the following entries:

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll

When you have the check marks in place then click the Fix Checked button. Exit HJT.
Reboot the computer.

Next thing to check is your Firefox. Make sure it is totally closed down. Go to Start, Programs, Firefox and choose to open it in Safe Mode. Now this is the browser itself safe mode not the entire computer. What this does is open Firefox without all the add-ins and plug-ins turned on, just the basic browser itself. If the opening speeds up then the problem lies with one of those extras in it that is slowing it down. To determine which one is to re-enable them one at a time. You should soon find which one is slowing things down. Also, what version of Firefox are you running?
Let me know if opening Firefox in Safe Mode is any speedier.
After that we will work on unnecessary start up programs and services.
Judy

[cauzomb]

We need to keep the help section helpfull and friendly/ in kind regard... no matter what issues are "already there" It's easier to give thanks for help and for providing further information that would help us find issues..

Still, you do need to know, what you've done, running all these emails and not using an anti-virus with the computer online frequently, even if you don't use internet explorer is the WORST possible situation for you.. Your computer is a virus magnet..

you need to contact EVERYONE on your outlook contact list and let them know that your computer was infected and may have attached virus code into attachments that you sent them, if you sent them attachments while you were infected....

Most email born viruses are accountable to situations such as yours..

Please take the time to find and read a best practices article on preventing viruses on your computer and preventing infections from spreading through your email contact lists...

Because your email is stored in a database rather than individual files; some of these programs will not scan your email or email attachments for viruses.
Most outlook email is stored as a database in the following location
* C:\DOCUMENTS AND SETTINGS\USER\LOCAL SETTINGS\APPLICATION DATA\MICROSOFT\OUTLOOK\ARCHIVE.PST
* C:\DOCUMENTS AND SETTINGS\USER\LOCAL SETTINGS\APPLICATION DATA\MICROSOFT\OUTLOOK\OUTLOOK.PST **

You can see that this one scanning application did not scan your email where it says files not scanned....

The only thing you can do to get your email scanned is scan attachments as you receive or open them using an antivirus application compatible with outlook email.

Also, you need an antivirus/antimalware application just to browse the internet because windows does not do much to prevent encoded exploits from executing malicious codes from within a HTML document, either mail "BODY" or "CONTENT" or encoded links that point to third party hosted images/content, banner ads etc... These other places could host malicious code, and your virus scanner might not even pay attention to it untill it's too late....

It's a tough, dirty internet full of holes and you must consider that there are worms and dangerous bugs lurking in every corner....

Use an off site email service provider like yahoo or G-mail that has an option to pre-scan attachments for viruses before they even get onto your computer, an option to view email as "text only" and "do not display images" "do not play sounds" "do not play animations" etc.. these settings help prevent your computer from getting infected by reducing the amount of scripted/active code running on your computer, from untrusted sources, such as content/body of your email, or code from offsite hosted images, websites etc.........

It's possible to back up your email by copying those two files listed by your scan report' onto a removable disk; cdrom/dvdrom etc..

* C:\DOCUMENTS AND SETTINGS\USER\LOCAL SETTINGS\APPLICATION DATA\MICROSOFT\OUTLOOK\ARCHIVE.PST

* C:\DOCUMENTS AND SETTINGS\USER\LOCAL SETTINGS\APPLICATION DATA\MICROSOFT\OUTLOOK\OUTLOOK.PST

I have no idea how to restore/import/export because I don't use outlook email..

There are some applications that will do an automatic backup/restore of outlook emails though, you may want to look into that if doing it manually doesn't work.

[DomHennig]

Yes, back to the beginning, please and thank you.

I am using Firefox 3.5.
I fixed those errors.

I will reboot, and do the firefox safemode thing now.

[jholland1964]

Is this the general release 3.5 which came out on June 30 or the beta version?