I get that CONSTANTLY! I have had people on DIALUP call in. Residential accounts and they'll give us the BS that "This has already cost me hundreds of dollars and if it doesn't get fixed RIGHT now, I'm leaving." Of course, the problem is ALWAYS on their end....

Or we get the customer who is a residential DSL, and says every hour they are down they are losing $x000 dollars....it's like, if that's the case...get a freaking T1....

I have thought about doing that...but being that ALL of our calls can be monitored at any time I can't....

And the people aren't really jittery about tech problems, they are just jittery about change....