Maleware Antispyware problem

[Della Mann]

I just installed this because I had some problems. When I scanned using
"quick scan", everything worked fine, and it got rid of my problem virus.
However, when I scan using "Full scan", it locks up after about 15 minutes
of scanning. I tried this a few times to see if there was a particular file
that choked it, and it is a different one each time. I tried uninstalling
and reinstalling and that did not make a difference. Any ideas? Is this a
problem with the software or maybe my XP Pro machine?

[Della Mann]

Oops - it is Malwarebytes' Anti-Malware

"Della Mann" <fake@email.com> wrote in message
news:aqidnWkUjqIakYHUnZ2dnUVZ_qPinZ2d@comcast.net. ..
>I just installed this because I had some problems. When I scanned using
>"quick scan", everything worked fine, and it got rid of my problem virus.
>However, when I scan using "Full scan", it locks up after about 15 minutes
>of scanning. I tried this a few times to see if there was a particular
>file that choked it, and it is a different one each time. I tried
>uninstalling and reinstalling and that did not make a difference. Any
>ideas? Is this a problem with the software or maybe my XP Pro machine?
>

[Kayman]

On Thu, 13 Nov 2008 06:18:47 -0500, Della Mann wrote:

> Oops - it is Malwarebytes' Anti-Malware
>
> "Della Mann" <fake@email.com> wrote in message
> news:aqidnWkUjqIakYHUnZ2dnUVZ_qPinZ2d@comcast.net. ..
>>I just installed this because I had some problems. When I scanned using
>>"quick scan", everything worked fine, and it got rid of my problem virus.
>>However, when I scan using "Full scan", it locks up after about 15 minutes
>>of scanning. I tried this a few times to see if there was a particular
>>file that choked it, and it is a different one each time. I tried
>>uninstalling and reinstalling and that did not make a difference. Any
>>ideas? Is this a problem with the software or maybe my XP Pro machine?

Your os is infected with some kind of malware.
Try this first:
After Malwarebytes' Anti-Malware is installed and *updated*, it is
suggested scanning the operating system in Safe Mode.
How do you boot to Safe Mode?
By pressing/tabbing F8 (or F5 on some keyboards) during re-boot.
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/default.aspx?scid=315222
Start your computer in safe mode (Vista)
http://windowshelp.microsoft.com/Win...904a11033.mspx
http://www.bleepingcomputer.com/tuto...utorial61.html
Alternatively:
click onto Start==>Run, type "msconfig" (without quotation marks), click
OK. Then click onto BOOT.INI tab and 'check' /SAFEBOOT then OK and click
Restart. To go back to Normal Mode, you must access the System
Configuration utility again and click the General tab then click/check the
radio button 'Normal Startup'- load all device drivers and services'.

Not successful?

Download/execute:
David H. Lipman's MULTI_AV Tool
http://www.pctipp.ch/ds/28400/28470/Multi_AV.exe
http://www.pctipp.ch/downloads/dl/35905.asp
English:
http://www.raymond.cc/blog/archives/...irus-for-free/
Additional Instructions:
http://pcdid.com/Multi_AV.htm
and/or
Kaspersky's AVPTool
http://downloads5.kaspersky-labs.com/devbuilds/AVPTool/
--or--
http://devbuilds.kaspersky-labs.com/devbuilds/AVPTool/
--or--
http://ftp.kaspersky.com/devbuilds/AVPTool/
There's no updating involved since the scanning engine is updated several
times a day and you simply download the updated scanner whenever you want
to do a scan. Uninstall after use. To uninstall/move this program "enable
self-defense' must be unchecked!
--and/or--
Dr.Web CureIt!® Utility - FREE
http://www.freedrweb.com/cureit/
--and--
SuperAntispyware - Free
http://www.superantispyware.com/supe...freevspro.html

Scan in normal and safe mode.

Then download and execute HiJack This! (HJT)
http://www.trendsecure.com/portal/en...ols/hijackthis

Please, do not post HJT logs to this newsgroup.
Fora where you can get expert advice for HiJack This! (HJT) logs.

http://www.thespykiller.co.uk/index.php?board=3.0
http://www.spywarewarrior.com/viewforum.php?f=5
http://forums.tomcoyote.org/index.php?showforum=27
http://www.bleepingcomputer.com/forums/forum22.html
http://www.malwarebytes.org/forums/i...hp?showforum=7
http://www.5starsupport.com/ipboard/...p?showforum=18
http://www.theeldergeek.com/forum/in...6&showforum=29

NOTE:
Registration is required in any of the above mentioned fora before posting
a HJT log and read the 'stickies' (instructions/guidelines) for the
respective HJT forum.

Good luck