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Thread: Major Problem - browser hijacked, cannot get rid of routing.exe, wserving.exe

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  1. #1
    Join Date
    Oct 2008
    Posts
    17

    Major Problem - browser hijacked, cannot get rid of routing.exe, wserving.exe

    can anyone help me?

    after running ad-aware and superAntiSpywareFree, the latter program finally found ndt2 in my system32 folder and deleted it, but my browser is still being redirected when i click on links, still making random noises, doing strange things. and when i run a scan with hijack this, i find routing.exe, and wserving.exe are still in the system32 folder (file missing) and cannot find the physical file within my system 32 folder so can't manually delete or even ask hijack this to delete on startup.

    if anyone can suggest any way of deleting these two things, or anything else that i need to do, please help! i am sick of all of the links i click on google search pages redirecting to russian-hosted shopping indexes.

    i'm running firefox, but problems exist also in safari, IE. here is my current scan log from hijack this:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 2:54:31 PM, on 10/6/2008
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\DeltaIITray.exe
    C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\WakeMeUp\WMUAgent.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\WakeMeUp\WMUSvc.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\WINDOWS\system32\devldr32.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
    O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Smart Web Printing\hpswp_printenhancer.dll
    O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
    O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
    O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
    O4 - HKLM\..\Run: [M-Audio Taskbar Icon] C:\WINDOWS\System32\DeltaIITray.exe
    O4 - HKLM\..\Run: [DeltaIITaskbarApp] C:\WINDOWS\system32\DeltaIITray.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
    O4 - HKLM\..\Run: [ClamWin] "C:\Program Files\ClamWin\bin\ClamTray.exe" --logon
    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [WMUAgent.exe] C:\Program Files\WakeMeUp\WMUAgent.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [SVCHOST.EXE] C:\WINDOWS\system32\drivers\svchost.exe
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
    O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/wind...?1200362538812
    O16 - DPF: {B4A78D29-52B1-4A7B-BAC0-1471BEDF9836} - http://xscanner.shredderscan.com/setup/webinst.cab
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: AFinding Service (AFinding) - Unknown owner - C:\WINDOWS\system32\afinding.exe (file missing)
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Routing Service (Routing) - Unknown owner - C:\WINDOWS\system32\routing.exe (file missing)
    O23 - Service: WakeMeUp! Service (svcWMU) - Highspheres.com - C:\Program Files\WakeMeUp\WMUSvc.exe
    O23 - Service: WServing Service (WServing) - Unknown owner - C:\WINDOWS\system32\wserving.exe (file missing)

    --
    End of file - 5998 bytes

  2. #2
    Join Date
    Aug 2006
    Location
    The Middle
    Age
    80
    Posts
    4,079
    Please download Malwarebytes' Anti-Malware (MBA-M) to your Desktop.

    • DoubleClick mbam-setup.exe and follow the prompts to install MBA-M.
    • Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select Perform full scan, then click Scan.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Be sure that everything is checked, and click Remove Selected.
    • When MBA-M finishes, Notepad will open with the log. Please save it where you can find it easily. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt.

    REBOOT the computer.
    Then run a new HJT scan and save the log. Post back here with the MBA-M log and the new HJT log.

  3. #3
    Join Date
    Oct 2008
    Posts
    17
    j, thanks so much! did exactly as you said. here are the logs:

    Malwarebytes' Anti-Malware 1.28
    Database version: 1235
    Windows 5.1.2600 Service Pack 3

    10/6/2008 8:43:11 PM
    mbam-log-2008-10-06 (20-43-11).txt

    Scan type: Full Scan (C:\|D:\|)
    Objects scanned: 201293
    Time elapsed: 55 minute(s), 49 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 7
    Registry Values Infected: 1
    Registry Data Items Infected: 2
    Folders Infected: 0
    Files Infected: 4

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{b4a78d29-52b1-4a7b-bac0-1471bedf9836} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\AFinding (Trojan.Agent) -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Routing (Trojan.Agent) -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\WServing (Trojan.Agent) -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\tdssdata (Trojan.Agent) -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SOFTWARE\tdss (Trojan.Agent) -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\nobicyt (Backdoor.Bot) -> Quarantined and deleted successfully.

    Registry Values Infected:
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\Curre ntVersion\Run\svchost.exe (Trojan.Agent) -> Quarantined and deleted successfully.

    Registry Data Items Infected:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: c:\windows\system32\ -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: system32\ -> Quarantined and deleted successfully.

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    C:\WINDOWS\system32\comsa32.sys (Trojan.Agent) -> Quarantined and deleted successfully.
    C:\WINDOWS\system32\ (Trojan.Agent) -> Quarantined and deleted successfully.
    C:\WINDOWS\system32\drivers\ (Trojan.Agent) -> Quarantined and deleted successfully.
    C:\WINDOWS\system32\drmgs.sys (Rootkit.Agent) -> Quarantined and deleted successfully.

    -----------------------------------------------------

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 8:47:35 PM, on 10/6/2008
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\DeltaIITray.exe
    C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
    C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\WakeMeUp\WMUAgent.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\WakeMeUp\WMUSvc.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\WINDOWS\system32\devldr32.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Program Files\Internet Explorer\Iexplore.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    C:\WINDOWS\system32\wuauclt.exe

    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
    O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Smart Web Printing\hpswp_printenhancer.dll
    O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
    O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
    O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
    O4 - HKLM\..\Run: [M-Audio Taskbar Icon] C:\WINDOWS\System32\DeltaIITray.exe
    O4 - HKLM\..\Run: [DeltaIITaskbarApp] C:\WINDOWS\system32\DeltaIITray.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
    O4 - HKLM\..\Run: [ClamWin] "C:\Program Files\ClamWin\bin\ClamTray.exe" --logon
    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [WMUAgent.exe] C:\Program Files\WakeMeUp\WMUAgent.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
    O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/res...scbase5036.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/wind...?1200362538812
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: WakeMeUp! Service (svcWMU) - Highspheres.com - C:\Program Files\WakeMeUp\WMUSvc.exe

    --
    End of file - 5858 bytes

    ---------------------

    it looks like it got rid of the routing.exe and wserving.exe files, the problem is i'm still getting browser redirects! (just tested it after restart). do you see any other problems? (i should mention i've also run microsoft's scanner - not the downloadable one, but the IE window 'OneCare' scan - i can't seem to download any anti-malware .exe files or connect with most websites that have anti-malware links.

    eg. your link here to malwarebytes' software didn't work, i had to go through download.com (which still seems to work for me, thank god).

    any idea what's still going on?

    thanks a lot for your help!

  4. #4
    Join Date
    Aug 2006
    Location
    The Middle
    Age
    80
    Posts
    4,079
    One thing I see immediately is that you are NOT running an onboard anti-virus program OR a firewall.Running an online scan is not giving protection just removing bad items which may get onto the computer.
    You need an onboard and enabled anti-virus program and firewall.
    There are several reputable FREE ones of both noted here

    You are running Ad-Aware Service, turn this off, some of these programs which run all the time in the background can interfere with fixes. Same goes for SuperAntispyware, turn it off. Both are ok programs but occasionally they will interfere with either a fix or a scan by another program.
    Now one of the items removed by MBA-M was a Backdoor.Bot
    A Backdoor is a software program that gives an attacker unauthorized access to a machine and the means for remotely controlling the machine without the user's knowledge. A Backdoor compromises system integrity by making changes to the system that allow it to by used by the attacker for malicious purposes unknown to the user.
    Also noted was a Rootkit.Agent
    A Rootkit is software that cloaks the presence of files and data to evade detection, while allowing an attacker to take control of the machine without the user's knowledge. Rootkits are typically used by malware including viruses, spyware, trojans, and backdoors, to conceal themselves from the user as well as from malware detection software such as anti-virus and anti-spyware applications. Rootkits are also used by some adware applications and DRM (Digital Rights Management) programs to thwart the removal of that unwanted software by users.
    Now you have no anti-virus protection and no firewall running, what better computer to attack.
    Try this;
    Download ComboFix
    Click on the Save button and then when it asks you where to save it, make sure you save it directly to your Windows Desktop.
    Once the download is complete you will see the Combofix on the desktop.

    • Close all open Windows including this one.
    • Close or disable all running Antivirus, Antispyware, and Firewall programs as they may interfere with the proper running of ComboFix.
      Doubleclick the combofix icon on the desktop to run the program.




    Windows will issue a prompt asking whether you wish to run the program, click Run
    You will then see a Disclaimer screen asking you to agree to the disclaimer. Press the number 1 key to accept the disclaimer.

    Now just sit back and allow the program to run

    Please note, that once you start ComboFix you should not click anywhere on the ComboFix window as it can cause the program to stall. In fact, when ComboFix is running, do not touch your computer at all and just take a break as it may take a while for it to complete.

    When ComboFix has finished running, you will see a screen stating that it is preparing the log report.
    This can take a while, so please be patient. If you see your Windows desktop disappear, do not worry. This is normal and ComboFix will restore your desktop before it is finished. Eventually you will see a new screen that states the program is almost finished and telling you the programs log file, or report, will be located at C:\ComboFix.txt.

    When all is complete then please post back here with that log.

  5. #5
    Join Date
    Oct 2008
    Posts
    17
    hi, thanks again, did as you said (also downloaded avg anti-virus, and zone alarm firewall which i will install as soon as i get rid of this bug). had a helluva time downloading combofix as my browser doesn't seem to allow me to connect to any downloadable .exe files, eventually found a .rar combofix and ran it as instructed.

    here is the log:

    "Pat" - 2008-10-07 10:44:18 Service Pack 3
    ComboFix 07-05.27.BV - Running from: "C:\Documents and Settings\Pat\Desktop\"


    ((((((((((((((((((((((((((((((( Files Created from 2008-09-07 to 2008-10-07 ))))))))))))))))))))))))))))))))))


    2008-10-06 19:35 38,528 --a------ C:\WINDOWS\system32\drivers\mbamswissarmy.sys
    2008-10-06 19:35 17,200 --a------ C:\WINDOWS\system32\drivers\mbam.sys
    2008-10-06 19:35 <DIR> d-------- C:\Program Files\Malwarebytes' Anti-Malware
    2008-10-06 19:35 <DIR> d-------- C:\DOCUME~1\Pat\APPLIC~1\Malwarebytes
    2008-10-06 19:35 <DIR> d-------- C:\DOCUME~1\ALLUSE~1\APPLIC~1\Malwarebytes
    2008-10-06 15:12 <DIR> d-------- C:\Program Files\Windows Live Safety Center
    2008-10-06 14:11 <DIR> d-------- C:\DOCUME~1\ALLUSE~1\APPLIC~1\SUPERAntiSpyware.com
    2008-10-06 14:10 <DIR> d-------- C:\Program Files\SUPERAntiSpyware
    2008-10-06 14:10 <DIR> d-------- C:\DOCUME~1\Pat\APPLIC~1\SUPERAntiSpyware.com
    2008-10-06 02:09 <DIR> d-------- C:\Program Files\Lavasoft
    2008-10-06 02:09 <DIR> d-------- C:\DOCUME~1\ALLUSE~1\APPLIC~1\Lavasoft
    2008-10-06 01:25 <DIR> d-------- C:\Program Files\Trend Micro
    2008-09-30 11:00 <DIR> d-------- C:\Program Files\iZotope
    2008-09-30 11:00 <DIR> d-------- C:\Program Files\Common Files\iZotope
    2008-09-08 20:45 <DIR> d-------- C:\Program Files\IrfanView


    (((((((((((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))) )))

    2008-10-06 18:40:01 -------- d-----w C:\Program Files\PokerStars
    2008-10-06 18:10:44 -------- d-----w C:\Program Files\Common Files\Wise Installation Wizard
    2008-10-05 16:50:21 -------- d-----w C:\DOCUME~1\Pat\APPLIC~1\Azureus
    2008-09-20 04:56:18 -------- d-----w C:\DOCUME~1\Pat\APPLIC~1\LimeWire
    2008-09-08 18:55:17 -------- d-----w C:\DOCUME~1\Pat\APPLIC~1\HPAppData
    2008-09-03 01:36:03 -------- d-----w C:\Program Files\iTunes
    2008-08-29 22:57:39 -------- d-----w C:\Program Files\Movie Maker
    2008-08-29 22:55:26 -------- d-----w C:\Program Files\Windows NT
    2008-08-29 07:00:28 -------- d-----w C:\Program Files\MSXML 6.0
    2008-08-28 17:23:05 -------- d-----w C:\DOCUME~1\Pat\APPLIC~1\Bullzip
    2008-08-28 17:19:21 -------- d-----w C:\Program Files\Bullzip
    2008-08-15 17:02:16 -------- d-----w C:\Program Files\Apple Software Update
    2008-08-15 16:59:08 -------- d-----w C:\Program Files\iPod
    2008-08-15 16:58:03 -------- d-----w C:\Program Files\QuickTime
    2008-08-13 21:38:50 -------- d-----w C:\Program Files\NoteWorthy Composer
    2008-08-12 23:35:57 -------- d--h--w C:\Program Files\InstallShield Installation Information
    2008-08-11 18:59:19 -------- d-----w C:\DOCUME~1\Pat\APPLIC~1\Apple Computer
    2008-08-11 18:58:58 -------- d-----w C:\Program Files\Safari
    2008-08-10 00:02:40 -------- d-----w C:\Program Files\Tropico2
    2008-07-19 02:10:48 94,920 ----a-w C:\WINDOWS\system32\cdm.dll
    2008-07-19 02:10:42 53,448 ----a-w C:\WINDOWS\system32\wuauclt.exe
    2008-07-19 02:10:40 45,768 ----a-w C:\WINDOWS\system32\wups2.dll
    2008-07-19 02:10:20 36,552 ----a-w C:\WINDOWS\system32\wups.dll
    2008-07-19 02:09:46 325,832 ----a-w C:\WINDOWS\system32\wucltui.dll
    2008-07-19 02:09:44 563,912 ----a-w C:\WINDOWS\system32\wuapi.dll
    2008-07-19 02:09:44 205,000 ----a-w C:\WINDOWS\system32\wuweb.dll
    2008-07-19 02:09:42 1,811,656 ----a-w C:\WINDOWS\system32\wuaueng.dll
    2008-07-07 20:26:58 253,952 ----a-w C:\WINDOWS\system32\es.dll


    (((((((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))


    *Note* empty entries & legit default entries are not shown

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Explorer\Browser Helper Objects]
    {0347C33E-8762-4905-BF09-768834316C61}=C:\Program Files\HP\Smart Web Printing\hpswp_printenhancer.dll [2007-03-02 17:52]
    {053F9267-DC04-4294-A72C-58F732D338C0}=C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll [2007-03-02 17:52]
    {761497BB-D6F0-462C-B6EB-D4DAF1D92D43}=C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll [2008-06-10 04:27]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run]
    "Adobe Reader Speed Launcher"="C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2007-10-10 20:51]
    "SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe" [2008-06-10 04:27]
    "ClamWin"="C:\Program Files\ClamWin\bin\ClamTray.exe" [2008-06-14 14:13]
    "AppleSyncNotifier"="C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe" [2008-07-22 20:42]
    "QuickTime Task"="C:\Program Files\QuickTime\QTTask.exe" [2008-05-27 10:50]
    "iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [2008-07-30 10:47]
    "WMUAgent.exe"="C:\Program Files\WakeMeUp\WMUAgent.exe" [2007-02-15 22:32]

    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\Curre ntVersion\Run]
    "MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" []
    "SUPERAntiSpyware"="C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe" [2008-08-19 23:34]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Explorer\ShellExecuteHooks]
    "{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"="C:\Program Files\SUPERAntiSpyware\SASSEH.DLL" [2008-05-13 10:13]

    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
    C:\Program Files\SUPERAntiSpyware\SASWINLO.dll

    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\dimsntfy]
    %SystemRoot%\System32\dimsntfy.dll

    [HKEY_LOCAL_MACHINE\system\currentcontrolset\contro l\safeboot\minimal\aawservice]

    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
    HPZ12 Pml Driver HPZ12 Net Driver HPZ12
    hpdevmgmt hpqcxs08 hpqddsvc
    eapsvcs eaphost
    dot3svc dot3svc

    HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost *netsvcs*
    napagent


    Contents of the 'Scheduled Tasks' folder
    2008-10-06 21:24:08 C:\WINDOWS\tasks\AppleSoftwareUpdate.job

    ************************************************** ******************

    catchme 0.3.692 W2K/XP/Vista - userland rootkit detector by Gmer, http://www.gmer.net
    Rootkit scan 2008-10-07 10:47:58
    Windows 5.1.2600 Service Pack 3 NTFS

    scanning hidden processes ...

    scanning hidden autostart entries ...

    scanning hidden files ...

    disk error: C:\WINDOWS\

    please note that you need administrator rights to perform deep scan

    ************************************************** ******************

    [HKEY_LOCAL_MACHINE\system\ControlSet001\Services\T DSSserv]
    "imagepath"="\systemroot\system32\drivers\TDSSserv .sys"

    Completion time: 2008-10-07 10:49:38

    --- E O F ---


    -------------------------------

    it seems to have given me an error at c:\windows for some reason? don't know what to make of this...

  6. #6
    Join Date
    Aug 2006
    Location
    The Middle
    Age
    80
    Posts
    4,079
    it seems to have given me an error at c:\windows for some reason? don't know what to make of this...
    You need to be signed in as administrator.
    your link here to malwarebytes' software didn't work, i had to go through download.com
    That is really odd because the link is a valid link and does work.

    You need to install the antivrus and firewall now. And you need to run the anitvirus program ASAP and let it fix whatever it finds.

  7. #7
    Join Date
    Oct 2008
    Posts
    17
    i did just install and am running a virus scan with AVG anti-virus, it has found many instances of something called win32/parite, including several instances of files on the desktop including strangely, mbam setup, combofix setup, and avg_free_setup as well. i will let it finish its scan and repair or quarantine whatever it can, but i was unable to initially update the virus settings because avg can't connect to its database, nor can my browser connect to avg anti-virus's website!

    i also initially tried installing the zone alarm firewall, but the setup file i downloaded form download.com appears corrupted.

    and i do not understand the administrator issues, i appear to be logged in as an administrator, there is only the one user account, and i received this when i checked command prompt:

    C:\Documents and Settings\Pat>net localgroup administrators
    Alias name administrators
    Comment Administrators have complete and unrestricted access to the compu
    ter/domain

    Members

    -------------------------------------------------------------------------------
    Administrator
    Pat
    The command completed successfully.


    C:\Documents and Settings\Pat>

    ------

    i will let avg anti-virus finish its scan as it seems to have found some things worth getting rid of, and will report back with the results. otherwise, anything else you can think of as to why combofix gave me an administrative error? is there any way that anyone could maybe email me an updated version of combofix (as i can't seem to download it through browser)?

  8. #8
    Join Date
    Oct 2008
    Posts
    17
    i let AVG finish its scan, it repaired about 530 instances of a virus called win32/parite, restarted.

    currently my browser is still experiencing problems, cannot access avg website to update virus definitions, cannot download .exe files like the combofix you posted, etc.

    ran another hijack this scan:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 19:03, on 10/7/2008
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\PROGRA~1\AVG\AVG8\avgtray.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\WakeMeUp\WMUSvc.exe
    C:\PROGRA~1\AVG\AVG8\avgrsx.exe
    C:\PROGRA~1\AVG\AVG8\avgemc.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\WINDOWS\system32\devldr32.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    C:\Program Files\Mozilla Firefox\firefox.exe

    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
    O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Smart Web Printing\hpswp_printenhancer.dll
    O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
    O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
    O4 - HKLM\..\Run: [WMUAgent.exe] C:\Program Files\WakeMeUp\WMUAgent.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
    O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/res...scbase5036.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/wind...?1200362538812
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
    O20 - AppInit_DLLs: avgrsstx.dll
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
    O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: WakeMeUp! Service (svcWMU) - Highspheres.com - C:\Program Files\WakeMeUp\WMUSvc.exe

    --
    End of file - 5835 bytes

    couldn't attach the AVG scan log as its in excel format.

    don't know what to do! your help is greatly appreciated, thanks.

  9. #9
    Join Date
    Aug 2006
    Location
    The Middle
    Age
    80
    Posts
    4,079
    For the moment you shouldn't be downloading ANY .exe files. What were you trying to download?
    I see by your combofix log that you have several P2P file sharing programs on the computer. This is very likely HOW your computer became infected in the first place ESPECIALLY since you were not running an anti-virus program or a firewall. I should have been "clued in" when you said
    eventually found a .rar combofix
    . I did my own search for this, only ones I could find were on P2P sites.
    Another thing I question is this;
    You say you downloaded AVG...from where? Because then you say you cannot access the AVG website to update. If you got it from the Grisoft website then you should still have been able to update the program.
    then you also say that you
    couldn't attach the AVG scan log as its in excel format.
    There is no reason for this to be in excel format, it should have been shown to you and saved as a text file.
    Frankly none of this makes a lot of sense.

    Now you say the AVG found Win32/Parite which is a family of polymorphic file infectors that targets computers running Microsoft Windows. You also have the Troj/NtRootK-DR on the computer.
    You need to run SDFix to remove this but if you cannot download it I am not certain how you can get other than download it to another computer and bring it to yours via a disk.
    Definitely NOT from a file sharing website!
    Here is the link and instructions, see what you can do;

    SDFix Instructions:
    1. Please print these instructions as they will be needed later when Internet access is not available.
    2. Logon to your computer with an account that has Administrator privileges.
    3. Download SDFix.exe from the following link and save it to your desktop:

      SDFix Download Link

    Confirm that the file SDFix.exe now resides on your desktop, but do not double-click on the icon as of yet. We will use it in later steps. The icon will look like the one below:



    1. Now, double-click on the SDFix icon that should now be residing on your desktop. If a Open File - Security Warning box opens, click on the Run button.
    2. A window will open asking where you would like to install SDFix to.

    Do not change anything and press the Install button. This will install the program into the default location of C:\SDFix. At this point, you should not run SDFix, but instead continue to the next step where you will reboot into safe mode.

    1. Next, please reboot your computer into Safe Mode by doing the following:
      1. Restart your computer
      2. After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
      3. Instead of Windows loading as normal, a menu should appear
      4. Select the first option, to run Windows in Safe Mode.
      5. When you are at the logon prompt, log in as the same user that you had performed the previous steps as.

    2. When your computer has started in safe mode, and you see the desktop, close all open Windows.
    3. Click on the Start button, click on the Run menu option, and type the following into the Open: field:

      C:\SDFix\RunThis.bat

      Then press the OK button.

    The SDFix window will open containing some brief info and a disclaimer on the use of the tool.
    If you want to continue, please press the Y key on your keyboard and then press enter. Otherwise, you can press the N key to exit the program.

    SDFix will now start scanning your computer for known infections.
    This process can take a while, so you may want to do something else and periodically check back on the status of SDFix. As the scanning process continues you will continue to see new messages on the screen.
    When the scanning process has finished you will see a new screen stating that you need to restart your computer in order to continue.
    At this point you should press any key on your computer's keyboard in order to restart the computer.

    When your computer reboots, you will be presented with a screen stating that SDFix has finished.
    At this point you should press any key on your computer's keyboard in order to continue to your desktop.

    When you are back at your Windows desktop, the SDFix log will automatically be opened in notepad.
    Copy/Paste that log back here.

  10. #10
    Join Date
    Oct 2008
    Posts
    17
    the only .exe files or anything that i've tried downloading in the past few days have been from links posted here on this board, or where i have had to go and find them elsewhere, mostly from cnet (download.com) whom i trust are safe. the combofix.rar comes from some other website, not p2p, but don't ask me to find it again, i think it was written in arabic (maybe that wasn't smart). the AVG comes from cnet, and i still can't update it, though it did do a productive scan and is running. i have since also downloaded from cnet and installed comodo firewall.

    i am working on downloading the SDFix link, i get 404 if i open in new window and 'unknown error' when i right click on it. it's also not on cnet. so i'm going to try dusting off my old compaq armada, and see if i can download it that way.

    i will let you know if i can run sdfix as instructed.

    thanks again for all your help here. really appreciate it.
    Last edited by floppsybunny; 10-09-2008 at 02:01 PM.

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