Begin with this step;
Please Download ATF-Cleaner.exe by Atribune • You can put ATF-Cleaner on your Desktop for easy access.
RUN ATF-Cleaner.exe.
-- Click on
ATF-Cleaner to run it
-- Where it says
Select Files To Delete, Check the
Select All Option
-- Click
Empty Selected > OK
If you use Firefox browser, do this also:
- Click Firefox at the top and choose Select All from the list.
- Click the Empty Selected button.
- NOTE : If you would like to keep your saved passwords, click No at the prompt.
Please download Malwarebytes' Anti-Malware (MBA-M) to your Desktop.
- DoubleClick mbam-setup.exe and follow the prompts to install MBA-M.
- Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform full scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is checked, and click Remove Selected.
- When MBA-M finishes, Notepad will open with the log. Please save it where you can find it easily. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt.
- REBOOT THE COMPUTER
Please Run the ESET Online Scanner and attach the ScanLog with your post for assistance.
- You will need to use Internet Explorer to to complete this scan.
- You will need to temporarily Disable your current Anti-virus program.
- Be sure the option to Remove found threats is Un-checked at this time (we may have it clean what it finds at a later time), and the option to Scan unwanted applications is Checked.
- When you have completed that scan, a scanlog ought to have been created and located at C:\Program Files\EsetOnlineScanner\log.txt. Please post that log for us as directed below.
Again, Reboot the computer. Run a new HJT scan and save the log. Post back here with all three logs.