What happened was that after I rebooted, the windows symbol would come up on my monitor, I would be asked to sign in to Windows in order to get my desktop. I would put in my password and click on my user name. The AT&T rep created a "test" user id in "User Accounts" and downloaded the Yahoo antivirus. He said that after that was installed that I could go back in under my original User ID. The only trouble is that I can't re-sign into my old User ID, The "test" user became my administrator. I pulled up User ID's and found my old account listed (with all my icons and documents, but can't access them-just list them. I called and emailed AT&T with the problem, but I will have to call them again. I hope this clears things up. I can only sign on to my primary provider (CompuServe) on the old User ID.