Help!!!

[dinger1948]

On my old signin, I had to enter a password. I did this after I got DSL since it's online 24/7. I think AT&T has gone the India route, since the tech had a distinct Indian accent. You would think that I could restore or delete his "temporary" administrator, but I'll have to call them tomorrow when I have all day. Thank you.

[jholland1964]

Dinger is the password for you actual computer or the password for you internet?
If this is only for your internet you should be able to change it, at least according to this page;

https://setup.bellsouth.net/wizlet/P...comePrepare.do

If it is the actual computer password try the steps here;
http://www.kellys-korner-xp.com/win_xp_passwords.htm

[dinger1948]

I tried all the things in the link, but I can't uninstall Panda. I went to the Panda site, but haven't gotten an answer back. I've tried all the uninstall programs I could, but it hangs on like a dog to a bone.

[jholland1964]

Try doing it in Safe Mode

[dinger1948]

I went to search and put in panda and deleted all the files and folders. Of course, this is after I went in safe mode and did all the uninstalls again. I went through all the steps from Windows again and still can't get my old domaine login back. I know it exists because I found it (with all my documents and desktop icons). I never heard back from AT&T about the problem they caused. I guess I'll have to call a supervisor (used to be able to go to their office before the internet-hmmmm) and get the techs (the REAL techs) on it. For now, I can get to my primary email through AT&T. I ran the HJT and Malware programs again to make sure I didn't have any new issues. I also did a scan with the Yahoo antivirus-everything clean.

[jholland1964]

I will be very honest here Dinger1948, I have absolutely no clue what it is you are looking for.
You said;

His answer to this was to change my windows administrator signin on reboot.

Then you said

I can't get into my Compuserve account other than to bring up the top toolbar (nothing comes up from anything I click-including the link to this thread.

But then you tell us you were able to boot to safe mode and uninstall things...how did you sign into Windows then?
Then you tell us;

still can't get my old domaine login back
I know it exists because I found it (with all my documents and desktop icons)

This tells me that you WERE able to log into the user that was your original user name...You also tell us that you can access your mail via AT&T.
I am very sorry, but I have no idea what was done here...was the password for your internet changed or the actual password for the administrator of the entire computer changed? I really don't know how to help since I have no idea what was done. I am sorry, but you need to call, on the telephone, your internet provider since they are the ones that made the error and am afraid anything I could offer would make the situation worse. You said that you

never heard back from AT&T about the problem they caused.

Were they supposed to call you or email you? You need to call them back and insist on speaking to a supervisor.

I truly am sorry.

[dinger1948]

What happened was that after I rebooted, the windows symbol would come up on my monitor, I would be asked to sign in to Windows in order to get my desktop. I would put in my password and click on my user name. The AT&T rep created a "test" user id in "User Accounts" and downloaded the Yahoo antivirus. He said that after that was installed that I could go back in under my original User ID. The only trouble is that I can't re-sign into my old User ID, The "test" user became my administrator. I pulled up User ID's and found my old account listed (with all my icons and documents, but can't access them-just list them. I called and emailed AT&T with the problem, but I will have to call them again. I hope this clears things up. I can only sign on to my primary provider (CompuServe) on the old User ID.

[jholland1964]

If CompuServe iis your provider then why did you call AT&T in the first place? You should have called CompuServe. BUT...your IP address shows as AOL!

[dinger1948]

My primary server has been Compuserve for over ten years. My DSL is AT&T. I had cable for a while but the DSL is actually faster and cheaper than they were. Compuserve has to have dialup, cable, or DSL to connect. I get antivirus, email, and a home page with AT&T, but everyone in the family and my friends have the CompuServe email address, otherwise I would cancel that, too. I'm locked in at $14.95 a month on CompuServe, so it's not a costly thing to have. I hope that clears up my situation. Thank you again for all your help. Without it, I wouldn't even be able write this.