Help!!!

[dinger1948]

I was surfing (with my Panda antivirus and firewall on) and suddenly got attacked. I lost access to over 400,000 files, had the statement "virus alert" added to all my incoming and outgoing emails and showing alongside the time in my toolbar. After following the instructions my neice sent me before posting this thread, I have less problems. Before I did the cleanups, I only had a few icons on the start menu (no "My Computer", "Search", "Control Panel", or "other programs". The only thing I can't seem to do is include the "uninstall list". During the cleaning, the only problem I encountered was when running the "Microsoft WIndows Malicious Software Removal Tool". The computer rebooted and said that I had just recovered from a vicious attack on Windows. I was able to complete this phase in the "Safe Mode". I am now going to attempt to put the logs in this thread, but I have never done this before. I know haw to attach files to emails. Thank you in advance for any assistance you can provide.

[jholland1964]

Looks as if a lot of the hardest work is done, good work. Just a bit more hopefully
Run that ESET Scanner again and this time let if fix everything it finds.
The post back with that log and also include a HiJackThis full system scan log.
Judy

[dinger1948]

I'll let the ESET scanner run while I'm at work tonight. I think you're saying run a new HijackThis scan and include the log. I tried to put everything I could in the original thread.

Thank You again,
John

[jholland1964]

I'll let the ESET scanner run while I'm at work tonight. I think you're saying run a new HijackThis scan and include the log. I tried to put everything I could in the original thread.

Thank You again,
John

Oh I know you did. You did fine. I just need to see a NEW HJT scan after you have scanned and FIXED with the ESET Scanner.

[dinger1948]

Well, I let the ESET do it's thing (it takes over two hours to scan all my computer) and I looked at the results, but couldn't access them or save them. I hope the HighJack scan I just did is all I need or I can do the ESET scan while I sleep today. The computer seems to acting normally. I'll do an antivirus scan (like that did a lot of good when I got infected) for GP.

Thank You Again,
John

[jholland1964]

Where is the new HJT log?

[dinger1948]

I tried three times to add it and it said invalid file. I saved it to my documents and clicked "add tags". What am I doing wrong?

[jholland1964]

Did you save it as a .txt file? If so then click Post reply and EITHER open your file and copy/paste your file into the post or click Manage Attachments. Then you can browse on the computer for the location of the file and Upload it. Close the window and submit reply.
You don't click Add Tags.

[dinger1948]

It is showing as a txt file. let me try one more time. if this doesn't work, I'll try doing the HighjackThis and posting directly into the post. And neither one is working. I tried to put the highjackthis into a file and send it and it wouldn't go into a file folder. what am I doing wrong?

[jholland1964]

I haven't a clue as to what you are doing or doing wrong. Don't put it into a file, just save it to the desktop. Is the log open in Notepad? If so go to Edit, Select All, Copy and then Pasted it into this thread.
Are you seeing an actual Text file in Notepad or are you seeing what my attachment looks like?
If that is all you are seeing then you are clicking the wrong button in HJT. You need to click the TOP button, Do a System Scan and Save a log file.
If you click that button then the file should be on the desktop. If you click the button to just Do a System Scan then you will NOT get a log file but only get what my attachment shows.