Hi, I'm posting on behalf of my fiance, who is having a specific problem with Tinyurl, and if anyone has any ideas of how to fix it I'd be very grateful.

Firstly, she gets a 404 Error message whenever she attempts to go to the Tinyurl homepage or access any tinyurl link. I've tried using Snipurl and Tinypic, and they pose no problems.

Secondly, she frequents a wedding-themed message board on which most people use Tinyurl to direct link pictures and photos. All of these are currently showing as redexes, which is somewhat hampering her ability to contribute in a meaningful way.

All this started happening around five days ago. She followed all the instructions you give for getting rid of malware, and the problem is still here. She is using IE7 with Windows XP. If anyone could shed some light on this, I'd be very grateful! Many thanks.