Hi Melissa,
One thing I forgot to tell you to do was to Enable Viewing of Hidden Files and Folders. You will find instructions for that in the
READ ME Before Posting A Request For Assistance! link. So be sure to enable that before you begin removals.
i've already enabled viewing hidden files and folders as per the posted instructions. thank you.
For uninstalls try it first via Add/Remove. If the uninstall says that you have to reboot to complete then do it then and then go back to Add/Remove and continue.
i was able to remove everything thru normal mode>add remove programs except for this program: iden gps upgrade utility. the error message i receive is "the log file c
rogram files motorola iden gps upgrade utility uninst.isu is not valid or data is corrupt. uninstall will not continue"
If it seems to you that you will have to go into Safe Mode try going in under My Computer since the Administrator didn't work for you. But try all first from normal mode.
You are definitely correct on the above. That funwebproducts stuff just gets in there and doesn't want out.
Use the Add/Remove to get rid of all the previous owner's things;
Do the normal mode Add/Remove uninstall route first. Make note of anything that won't uninstall or leaves files. When you do the uninstall if you get a message like "some files are only used by this program do you want to leave or uninstall" or something like that, can't remember the exact wording, tell it to take them all away.
You are absolutely right! Hopefully she should regain so drive space by uninstalling all of this junk. You might also do a search for music, maybe in My Music folder and see if previous owner has anything there, also maybe My Pictures too. Anything like that can just be deleted.
i perused the system via 'windows explorer>search>my computer' in order to remove some of the things i recognize as the previous owner. 'ppsdkdistributable' was not found during the search. i cant uninstall or delete these files/folders: 'authentium antivirus sdk2' and 'radialpoint security services' - i receive the same error message for both; 'another installation is in progress.' - i'm instructed to finish the installation and retry.
The key ones to try to protect are the operating system files. If there is a problem with Microsoft Office there is a very good FREE Office program called Open Office which has pretty much what Microsoft Office has AND allows you to open and also create items which can be used with Microsoft Office.
As far as being able to get updates, as long as this was not a pirated disk to begin with she should be able to get updates without the disk. Usually that isn't needed BUT of course when you do updates the MS site does check to be sure the os is a legal one.
thanks for the info. but if the previous owner does not give my friend all of the necessary disks that belong to her pc, i'm bustin some knee caps. 
Do all of this and then run a new HJT scan and post back with that and anything you were not able to remove and we will go from there.
Judy
Originally Posted by jholland1964
Hi Melissa,
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