computer infected with spyware

[jholland1964]

Please have him turn off the AdWare2007, and also the SpyHunter programs. Both are set to run at start up and are running in the background and could interfere with any fixes done.

Did he follow all the steps in the sticky?

I would also like him to run combofix using these instructions;

• Download combofix.exe by sUBs to your computer's Desktop.
• Alternate Download
• (If you already have a previous version, delete it and download a new version).
• Double click combofix.exe & follow the prompts.
  Note: Combofix will automatically disconnect your Internet connection when it runs, do not reconnect it.

When it finishes, it ought to

• Produce a log for you. ( C:\ComboFix\ComboFix.txt)
• Restore your Internet connection.

IMPORTANT:

• Do not use your computer while Combofix is running.
• Do not mouseclick combofix's window while it's running. That may cause it to stall.
  If you've lost your Internet connection when Combofix has completely finished, re-start your computer to restore it.

Please post that log for us. You can copy&paste this one into this thread.

[dawgfather]

Yes he did follow all the steps in the sticky as i walked him through most of it. He couldnt find the anti-malware log which is why it wasnt posted but it was run and it removed the problems it discovered.

He has bowling this evening but ill try to get a hold of him to apply the steps you've suggested for his next step as soon as he's able. I'll have him post it once he's done it.

Sorry for going about doing things this way but he's not very saavy when it comes to web boards and posting on them. Just know ill be monitoring the thread and helping him with the various steps. Thanks again JH for the assistance.