jHolland...I was helping him with his comp and recommended he post here....
1. Norton AV Corp would NOT install, with no other AV running or installed.
2. All previous Norton "suite" entries removed with JV16 Power Tools.
3. The HJT log analyzer has 3 RED entries and one can't be removed with HJT.
4. pinfi.parite was one problem, and still is.
5. when trying to install Norton AV Corp 2003 this error:
"Symantec cannot open device specified"
6. The initial indication was his inability to create games in Diablo II....in 8 years I have NEVER seen this before.
7. He's running an old PIII comp, make unknown.
8. The 1st HJT scan resulted in 7 RED entries....HJT removed 6 and after reboot..."regrew" three of them, one of which still cannot be removed.
9. I sent him here expecting an expert to "walk him thru" cleaning his comp
"specifically "walk him thru"....while a very nice guy he is very new to computer maintenance and with what information you will need to help him.
10. I spent over ten hours on the phone with him...just to get him this far.
Programs I had him install:
Zonealarm (free) and properly configured.
Avast AV (updated)
Glary Utilities
Unlocker 1.8.5
CCleaner
JV16 Power Tools (last free version)
also I believe his nwprovau.dll is corrupt...I emailed him MY copy of this file and it immediately became corrupt again.
Lastly, we did manage to solve the "create games" on D2 LoD problem. But I for the life of me, cannot figure out why Norton Corp AV will not install. You dont EVEN want to know how much infection we already removedJv16 alone removed about 4k entries...the most I've EVER seen!
P.S. Windows XP Pro with all the updates, updated Spybot S&D, updated Ad-Aware, system restore is OFF, and he knows how to boot to safe mode, and his Services are NOW set to the minimum required for a gaming machine, and he has great connection (Cable-canadian) and windows explorer is NOW set to show hidden and system files and file extensions. I can't help him any further as I use Norton Ghost to de-infect my machine with a known clean backup.
Other Symptoms: properties sheet of my computer would lose tabs randomly.
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