Quote Originally Posted by jholland1964 View Post
Hi Andrew, Thanks for completing all the steps and all the logs...sorry we have not gotten with you with rapid fashion. Two of us have been away for the weekend.
First of all I note in your HJT log that you appear to be running TWO anti-virus progams...AVG Free and Norton/Symantec. This is an absolute NO-NO...number one this will open your computer to possible infection since the two programs will actually fight against each other and miss something coming in. Uninstall COMPLETELY one of these programs, your choice. Now since Norton IS a paid program if it is current and has awhile to go with the current set up then uninstall the AVG but if the Norton has all ready expired or is due to expire soon then I would recommend uninstalling the Norton.
Do either one via Add/Remove. Once you have gone through Add/Remove steps then do a manual file search for items left behind.
Next...you have a HUGE number of programs running at start up which certainly, along with the two anti-virus progra, lengthen your boot time considerable.
Before I get into specifics I would like you to uninstall one of those anti-virus programs, reboot and then run me a new HJT scan and post that log. With one of those anti-virus programs out of the way I can better read the HJT log.
Judy
Judy,
Thanks for the quick reply. Actually I just installed AVG as part of the 9 steps, but I will uninstall it now and post a new log.