Need Help

[Nicolette]

PP,

I believe I followed the directions exactly. After clicking on the RunThis, a window looking like it was DOS-based popped up and then I got an error message that said 'Load LIbrary("C:\Program") failed. The specified module could not be found'.

Thanks,
Nicolette

[PhilliePhan]

I got an error message that said 'Load LIbrary("C:\Program") failed.

Try this - Open the Fixit Folder and DoubleClick on Fixit.reg and allow it to merge into the registry.
Then try again to remove that pesky Symantec remnant.

PP

[Nicolette]

PP,

I'm really sorry...am not understanding the directions I don't think. I have an icon that says fixit, but not sure if that is the same as fixit.reg. How do I allow it to merge?

Thanks,
Nicolette

[PhilliePhan]

I'm really sorry...am not understanding the directions I don't think. I have an icon that says fixit, but not sure if that is the same as fixit.reg. How do I allow it to merge?

No worries!

Download the attached Fixit.reg to the desktop.
DoubleClick on it an you should get a message asking you to if you want to merge the contents into the registry.
Allow the change and the reboot and see if you can then delete that last remnant of Norton.

PP

[Nicolette]

PP,

I have to be doing something wrong. When I opened the fixit.reg I first chose 'save' and saved it to my desktop. Then I double-clicked and chose 'run' and got an error message that says Fixit.reg is not a valid Win32 application.

Thanks,
Nicolette

[PhilliePhan]

Then I double-clicked and chose 'run' and got an error message that says Fixit.reg is not a valid Win32 application.

There should not be a "run" option - try RightClicking Fixit.reg and, if it is there at the top of the list, select Merge

Let me know what happens.

PP

[jholland1964]

Nicolette, when you double click you should get a message similar to the one I have attached. You just click Yes.