Nicolette, am questioning another program here before I give you more steps...it is called GoToMyPc...do you know what this is and did you install it yourself? It IS a legitimate program which allows remote access of your computer by another OR remote access of another computer by you. I am questioning this because it has been known to have security issues and because of the fact that the AceSpy program was found to be on your computer...and you say neither you nor your husband knows how it got there, this is why I am suspicious of this other program also.