Need Help

[Nicolette]

Hi Judy,

I deleted the requested folder. It was called AceSpy and then I emptied my recycle bin.

I also did the ESET scan and attached files and another HJT scan and attached the file.

Thanks so much!
Nicolette

[jholland1964]

Nicolette, am questioning another program here before I give you more steps...it is called GoToMyPc...do you know what this is and did you install it yourself? It IS a legitimate program which allows remote access of your computer by another OR remote access of another computer by you. I am questioning this because it has been known to have security issues and because of the fact that the AceSpy program was found to be on your computer...and you say neither you nor your husband knows how it got there, this is why I am suspicious of this other program also.

[Nicolette]

Hi Judy,

I personally installed gotomypc probably 3 years ago? In addition to working for directv, I also do consultant work for a company located in another state. I used to work there myself, but then had to move and they kept me on their payroll and I can access their databases and so forth thru gotomypc.

I wasn't aware of the security issues. They used to use pc anywhere and then transitioned to the gotomypc because of known security issues.

Thanks,
Nicolette

[PhilliePhan]

Hi Nicollette,

I am going to post a script for you to run with ComboFix, but I won't be able to do it until this evening.

In the meantime, could you please post an Uninstall list. You can get this via HJT's misc tools section.

Cheers
PP

[Nicolette]

Hi Nicollette,

I am going to post a script for you to run with ComboFix, but I won't be able to do it until this evening.

In the meantime, could you please post an Uninstall list. You can get this via HJT's misc tools section.

Cheers
PP

PP,

I can't find the uninstall list. I looked at the stickys and didn't see a misc tools. Can you please tell me more info?

Thanks,
Nicolette

[jholland1964]

Open HiJackThis. Click the Open Misc. Tools Section.
The last button at the bottom is Open Uninstall Manager. Then Click Save List. It will save the list as a .txt file for you where you tell it to and you post it here.
Judy

[Nicolette]

Thank you! I was looking in the wrong place. I've attached the uninstall list.

Do you think it is safe for me to work for directv tonight? I access their information thru a form of citrix here https://newcitrix.newcorp.com/Citrix...uth/login.aspx I told them I could not work last night due to a virus, but if you all think it is okay for me, then I will work tonight. Just don't want to get any more viruses thru accessing their stuff.

Thanks,
Nicolette