No worries about the "Read Me First Sticky!"
I will doublecheck the steps when I get some free time.
-- Is there anything in the AVG folder (program Files)? There ought to be a folder for "Reports."
I just tried to cover all the bases - A HijackThis log alone is insufficient these days when trying to fix issues in a forum setting....
You may as well go ahead and do the following:
- Download combofix.exe by sUBs to your computer's Desktop.
- Alternate Download
- (If you already have a previous version, delete it and download a new version).
- Double click combofix.exe & follow the prompts.
Note: Combofix will automatically disconnect your Internet connection when it runs, do not reconnect it.
When it finishes, it ought to
- Produce a log for you. ( C:\ComboFix\ComboFix.txt)
- Restore your Internet connection.
IMPORTANT:
- Do not use your computer while Combofix is running.
- Do not mouseclick combofix's window whilst it's running. That may cause it to stall.
If you've lost your Internet connection when Combofix has completely finished, re-start your computer to restore it.
Post the log for us and hang in there until Judy can have a look at it. She'll be able to instruct your further.
Best Luck
PP
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