On Jan 28, 9:44 am, "Kelly Anderson" <kellyander...@att.net> wrote:
> I am trying to help my sister. She confused AdwareAlert with LavaSoft
> Ad-aware and installed it. She is now trying to remove AdwareAlert off her
> computer and is running into all sorts of challenges. Please help.
>
> www.adwarealert.com.
>
> Here is a message from her...
>
> On Control panel, I go to uninstall AdwareAlert from C-Net Media. I select
> it, then select uninstall. It asks if I am sure I want to uninstall the
> program. I say Yes. It comes back preparing to remove. We then get a message
> from User Account Control, says an unidentified program wants to access your
> computer. Cancel or Allow. I am afraid to Allow. If we select Cancel or
> close at the top without selecting either, we get a message that says you
> must be an administrator to remove this application. You can log on as an
> administrator or contact your technical support group for assistance. We ARE
> logged on as administrator. When we went to switch, the option it showed was
> our log in, showing listed as administrator. Also, when I select
> AdwareAlert from the control panel list, it appears on the bottom, larger,
> and has a support link ofwww.adwarealert.com. Don't know if that helps you
> or not.

1. Download and run firefox to protect your from future spyware
attacks and pop ups which are coming in through internet explorer
(Trojan downloaders, win32 ) .Then update your windows through firefox
http://securitynewsfromthenet.blogsp...ssentials.html

2. Run the vundo and combo fix
http://securitynewsfromthenet.blogsp...combo-fix.html

3. Run the anti spyware remove programs spybot
http://securitynewsfromthenet.blogsp...yware-and.html

and superantispyware
http://securitynewsfromthenet.blogsp...tion-free.html
to get rid of the nasties

4. Run a free online virus scan to be sure you computer is virus and
spyware free.
http://securitynewsfromthenet.blogsp...irus-scan.html
download and run McAfee Avert Stinger
Stinger is a stand-alone utility used to detect and remove specific
viruses
http://vil.nai.com/vil/stinger/stinger.htm

5. Get the clean up tools to clean up the spyware from your temp
folder (the place they are stored when downloaded by internet
explorer)
http://securitynewsfromthenet.blogsp...ople-from.html