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Thread: Laptop freezing... - log included

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  1. 01-08-2008, 10:46 PM #1
    Angelboi
    Angelboi is offline Junior Member
    Join Date
    Jan 2008
    Posts
    22

    Laptop freezing... - log included

    So my laptop recently starting freezing about a minute into start up.
    I have not downloaded or installed any programs recently.

    I predict that i have a malware issue.
    I am currently using safemode networking, any ideas?

    edit: The laptop stopped freezing after removing webroot spy sweeper and mcafee anti-virus.
    They were expired anyway. Will be getting Norton soon. I would still like my system checked please and thank you!


    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 7:38:30 PM, on 08/01/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16574)
    Boot mode: Safe mode with network support

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\WINDOWS\system32\igfxsrvc.exe
    C:\Documents and Settings\Helen\Desktop\HJT\HiJackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
    O2 - BHO: Canon Easy Web Print Helper - {68F9551E-0411-48E4-9AAF-4BC42A6A46BE} - C:\Program Files\Canon\Easy-WebPrint\EWPBrowseLoader.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
    O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    O4 - HKLM\..\Run: [SmoothView] "C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe"
    O4 - HKLM\..\Run: [Tvs] "C:\Program Files\Toshiba\Tvs\TvsTray.exe"
    O4 - HKLM\..\Run: [THotkey] "C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe"
    O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
    O4 - HKLM\..\Run: [LtMoh] "C:\Program Files\ltmoh\Ltmoh.exe"
    O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
    O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
    O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
    O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
    O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
    O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
    O4 - HKLM\..\Run: [BigDogPath] "C:\WINDOWS\VM_STI.EXE" Yht PC Camera
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [USB Storage Toolbox] "C:\Program Files\USBToolbox\Res.EXE"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [Sony Ericsson PC Suite] "C:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe" /startoptions
    O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\Logitech\LComMgr\Communications_Helper.exe"
    O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam10\QuickCam10.exe" /hide
    O4 - HKLM\..\Run: [LVCOMSX] "C:\Program Files\Common Files\Logitech\LComMgr\LVComSX.exe"
    O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
    O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
    O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
    O4 - HKCU\..\Run: [TOSCDSPD] "C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [Sticky Pad] "C:\Program Files\StickyPad\StickyPad.exe"
    O4 - HKCU\..\Run: [LDM] "C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger .exe"
    O4 - HKCU\..\Run: [Steam] "c:\program files\steam\steam.exe" -silent
    O4 - HKUS\S-1-5-18\..\Run: [Sticky Pad] C:\Program Files\StickyPad\StickyPad.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [Sticky Pad] C:\Program Files\StickyPad\StickyPad.exe (User 'Default user')
    O4 - S-1-5-18 Startup: IEHOME.LNK = C:\Documents and Settings\Default User\Local Settings\Temp\iehome.bat (User 'SYSTEM')
    O4 - .DEFAULT Startup: IEHOME.LNK = C:\Documents and Settings\Default User\Local Settings\Temp\iehome.bat (User 'Default user')
    O4 - .DEFAULT User Startup: IEHOME.LNK = C:\Documents and Settings\Default User\Local Settings\Temp\iehome.bat (User 'Default user')
    O4 - Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
    O4 - Global Startup: $McRebootA5E6DEAA56$.lnk = C:\WINDOWS\system32\cmd.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: BlueSoleil.lnk = C:\Program Files\IVT Corporation\BlueSoleil\BlueSoleil.exe
    O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
    O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
    O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_AddToList.html
    O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_HSPrint.html
    O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Preview.html
    O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Toolband.dll/RC_Print.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\Helen\Start Menu\Programs\IMVU\Run IMVU.lnk (file missing)
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1165556935941
    O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab56907.cab
    O16 - DPF: {CD995117-98E5-4169-9920-6C12D4C0B548} (HGPlugin9USA Class) - http://gamedownload.ijjimax.com/game...Plugin9USA.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
    O18 - Protocol: bw+0 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw+0s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw-0 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw-0s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw00 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw00s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw10 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw10s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw20 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw20s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw30 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw30s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw40 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw40s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw50 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw50s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw60 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw60s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw70 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw70s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw80 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw80s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw90 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bw90s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwa0 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwa0s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwb0 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwb0s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwc0 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwc0s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwd0 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwd0s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwe0 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwe0s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwf0 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwf0s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
    O18 - Protocol: bwg0 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwg0s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwh0 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwh0s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwi0 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwi0s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwj0 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwj0s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwk0 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwk0s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwl0 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwl0s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwm0 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwm0s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwn0 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwn0s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwo0 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwo0s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwp0 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwp0s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwq0 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwq0s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwr0 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwr0s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bws0 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bws0s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwt0 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwt0s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwu0 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwu0s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwv0 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwv0s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bww0 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bww0s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwx0 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwx0s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwy0 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwy0s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwz0 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: bwz0s - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O18 - Protocol: offline-8876480 - {4483B843-E090-415B-B874-79DEC94C9E8C} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    O23 - Service: McAfee Application Installer Cleanup (0016521199849147) (0016521199849147mcinstcleanup) - McAfee, Inc. - C:\DOCUME~1\Helen\LOCALS~1\Temp\001652~1.EXE
    O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: BlueSoleil Hid Service - Unknown owner - C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
    O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    O23 - Service: DVD-RAM_Service - Matsu****a Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
    O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Logitech Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe
    O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\Logitech\SrvLnch\SrvLnch.exe
    O23 - Service: McAfee Real-time Scanner (McShield) - Unknown owner - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe (file missing)
    O23 - Service: McAfee SystemGuards (McSysmon) - Unknown owner - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe (file missing)
    O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    O23 - Service: SmartProtection Agent Service (SmartProtection Service) - Unknown owner - C:\Program Files\ThumbDrive Guard\SmartProtectionService.exe
    O23 - Service: TOSHIBA Application Service (TAPPSRV) - TOSHIBA Corp. - C:\Program Files\Toshiba\TOSHIBA Applet\TAPPSRV.exe

    --
    End of file - 22793 bytes
    Last edited by Angelboi; 01-08-2008 at 11:01 PM. Reason: additional information
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  2. 01-09-2008, 12:07 AM #2
    jholland1964's Avatar
    jholland1964
    jholland1964 is offline Administrator
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    You have a HUGE amount of programs running automatically at start up, which could explain part of the problem, especially since you say you have removed both Webroot and McAfee.
    Both of which could consume a lot of resourses too. You still have some McAfee items trying to load via Services. You need to do a file search on the computer for McAfee and delete everything found.
    Give me the specs of the computer...especially hard drive size and the amount of RAM installed.
    You should hold off on the Norton...while it is good it is a real resource hog and I believe this may be your problem. For now at least go with one of the free anti-virus programs noted here
    All are good, all are free so choose anyone of the three and download and install, and update right away. You shouldn't be without an anti-virus program on the machine.

    Then do the steps listed here
    to be certain the computer is as clean as possible. Post back here with the requested logs from that link and then we can see where things stand. Just the quick look I have done here though really says to me the problem is probably excess resource usage...especially since the freezing stopped with the removal of those two programs. Do the requested steps and we will see.
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  3. 01-09-2008, 01:06 PM #3
    Angelboi
    Angelboi is offline Junior Member
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    Its actually my brothers laptop. I told him he had too many start-up programs... It takes forever to boot.

    Off the top of my head, the specs are 120gig hard drive and 2 gigs of ram.
    I'll provide more and the required logs when i get home.
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  4. 01-09-2008, 04:08 PM #4
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    jholland1964
    jholland1964 is offline Administrator
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    Will be waiting for the info and the logs.
    Judy
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  5. 01-11-2008, 01:13 AM #5
    Angelboi
    Angelboi is offline Junior Member
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    Its a Toshiba Laptop
    Intel(R) Core(TM)2
    CPU T5500 @ 1.66GHz
    980 MHz, 1.99 GB of RAM
    110 Gigs of ram

    Err.. anything else you need to know? ill get started on the logs
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  6. 01-11-2008, 03:11 AM #6
    Angelboi
    Angelboi is offline Junior Member
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    wow.. i just found out.
    All the logs i produce for you might be huge.
    My brother has 1.3 million files.
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  7. 01-11-2008, 10:00 AM #7
    Angelboi
    Angelboi is offline Junior Member
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    Well i got up to the Kaspersky Anti-Virus S.O.S. (Second Opinion Solution).
    However, i left the scan overnight, and i when i came back the laptop had rebooted. I think Windows Update auto-rebooted the computer therefore i am not sure whether the scan actually finished or not.

    Do you know where the logs are located? if not ill have to rescan it later.
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  8. 01-11-2008, 08:33 PM #8
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    jholland1964
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    Skip the Kaspersky and do one of the others, whichever one you choose. Over a million files! Unbelievable...it is a wonder this thing even turns on much less boots up!
    As for the logs they will either be located, usually, on the desktop or wherever you tell it to save OR within the program file itself.
    Key ones would be AVG-Antispy to start and how about trying this one...an online Kaspersky...just an online scanner. Won't fix but will produce a log...you can do it here
    Click the Accept button and it will take you to the scanner. You will probably have to download a few files to do it, be sure to use Internet Explorer.
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  9. 01-12-2008, 03:03 AM #9
    Angelboi
    Angelboi is offline Junior Member
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    I like Panda Scan, at least its a brand i know.
    I'll do a Panda scan.
    I'll try and have the rest of the logs posted tomorrow morning
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  10. 01-12-2008, 03:20 AM #10
    Angelboi
    Angelboi is offline Junior Member
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    nevermind, using trendmicro.
    His IE doesn't work, so i had to pick the one that was compatible with Mozilla.
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