Hi Joan,
First of all, do you know this Domain? kwplymouth.com
Did you add these two entries to your Trusted Zones?
O15 - Trusted Zone: *.instanetforms.com
O15 - Trusted Zone: *.transactiondesk.com
You are using msconfig to disable some programs from starting up when the computer boots up. I need you to go back to msconfig and put the checkmarks back into all those you have disabled so that we can see for sure what programs are on the computer.
BUT I also want you to disable some unnecessary programs that you DO have running at start, and can easily be run manually, by first going into each program itself and checking the options in each one and tell that program NOT to start when the computer boots up;
Microsoft Money
QuickTime Task
HP Software Update
TrojanHunter 4.6
CCleaner
Olympus\DeviceDetector (this one may be the key. This program detects the active connection of a speech device (voice recorder, etc) to a USB port then runs specific client software used to access that device. The DevDtct2 process has a "high" priority level which can negatively impact system resources)
Microsoft Office
Spy Sweeper
NONE of these programs are necessary for the running of the computer and ALL can be run manually.
I also see that you are using Trend Micro Anti-virus program, which is fine BUT I also see, running in Service is SymWMI Service which is related to Symantec/Norton Anti-virus program. If you previously had Norton Antivirus program on the computer but have uninstalled it this is a file and a running service left behind. Go to Start, Search, Files and Folders and search for all files named Symantec. Delete any of them found. Next search for any files named Norton and delete any of them found.
I would also check your Security Settings on Internet Explorer. Maybe they are set too high or have many sites you normally visit set into the restricted zones area. What happens with IE? Does it not even open? Or do you get error notices or what exactly.
Once you have done all of this I want you to reboot the system, and then run a NEW HJT scan and we will see what is showing once these steps have been taken. Right off hand I really don't see anything nasty in your log, depending on your answers to my questions of course. Your problems may be related to the items you have running on Auto-Start and disabling some of these may make a difference.
We also need some info about your computer; hard drive size, how much RAM is installed, how long have you been experiencing these problems? Did you install any new hardware or programs just prior to these problems beginning?
Judy
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