Trojan horse help please

[rojo]

Hi everyone/anyone

Have a problem which shows up in my computer when i try to do things. The AVG pops up and says threat detected while opening file C:\\windows\system32\cmcfg3.dll Trojan horsePSW.Generic5WFS

I have followed all the steps in the read me before posting and the results were:

Windows Malicious Software Removal Tool - nothing found
Kaspersky Online virus scanner - will attach log
AVG anti-spyware - nothing found
Windows defender - no unwanted or harmful software detected.
Hijack this log - will attach log

Can someone help me - preferably in simple terms as i am not very literate in the behind the scenes work on computers

thanks in advance for your time

[jholland1964]

Can offer no suggestions until we see those logs.

[rojo]

Sorry

Did follow the instructions but will try again - a newbie!!

[rojo]

Help - cant get my attachment to attach!!

[rojo]

Help - cant get my attachment to attach!!

Discovered that it is an invalid format - my hijack this file is in a log format - didnt see any formats when i carried it out first time - what do i do

[rojo]

Ok - can get this to load but can someone please tell me how to save my hijack this file - it opens in word pad and when i save it - says it is a text file but the extension is .log?

[rojo]

Finally - think i may have got it!!

both now attached

thanks for patience

[OEM_guy]

I open the log file with Notepad then click "File", "Save as, then change log to txt and click the Save button

[jholland1964]

For safety reasons, by all means continue to try the Kaspersky site...OR go ahead and use one of the other online scanners given in PP's link some of those do cleaning too so use one of those like BitDefender or Panda. If it finds something tell it to clean.

[rojo]

OK - Kaspersky log now attached and hopefully all is well.

feedback appreciated

Rosie