Trojan horse help please

[rojo]

Hi everyone/anyone

Have a problem which shows up in my computer when i try to do things. The AVG pops up and says threat detected while opening file C:\\windows\system32\cmcfg3.dll Trojan horsePSW.Generic5WFS

I have followed all the steps in the read me before posting and the results were:

Windows Malicious Software Removal Tool - nothing found
Kaspersky Online virus scanner - will attach log
AVG anti-spyware - nothing found
Windows defender - no unwanted or harmful software detected.
Hijack this log - will attach log

Can someone help me - preferably in simple terms as i am not very literate in the behind the scenes work on computers

thanks in advance for your time

[jholland1964]

Can offer no suggestions until we see those logs.

[rojo]

Sorry

Did follow the instructions but will try again - a newbie!!

[rojo]

Help - cant get my attachment to attach!!

[rojo]

Help - cant get my attachment to attach!!

Discovered that it is an invalid format - my hijack this file is in a log format - didnt see any formats when i carried it out first time - what do i do

[OEM_guy]

I open the log file with Notepad then click "File", "Save as, then change log to txt and click the Save button

[rojo]

Ok - can get this to load but can someone please tell me how to save my hijack this file - it opens in word pad and when i save it - says it is a text file but the extension is .log?

[rojo]

Finally - think i may have got it!!

both now attached

thanks for patience

[jholland1964]

Rosie, I deleted the other thread. It is much more confusing having two threads running about the same subject than having a thread running where difficulty has been encountered and then corrected.
Both logs show several trojans. One is located in System Restore.
I need you to do the following;

1. Download this file - combofix.exe
2. Double click combofix.exe & follow the prompts.
3. When finished, it will produce a log for you. Attach this log in the next post.

Note:

• Do not mouseclick combofix's window while it is running. That may cause it to stall.

[rojo]

Sorry for taking so long - working at this in between other things.

Did as you requested and log attached