/Tx2 <noreplies.usenet@googlemail.com> wrote in
news:MPG.2140a3b21add970f989781@News.Individual.NE T:

> On Thu, 30 Aug 2007 01:16:27 GMT Dustin Cook
> from the village of bughunter.dustin@gmail.com
> felt we might be interested in the following...
>
> [...]
>
>> The few posters who responded to you obviously don't do this for a
>> living, or if they do, they have customers without teenage children.
>
> I had a tremendously successful business dealing (in part) with exactly
> what 'Clark' suggests requires 3 monthly visits, and rarely (if at all)
> had any repeat business to customers with teenage children (having a 16
> yr old myself).

> A PC/user that are correctly configured/educated need not generate
> repeat business in this way.

Indeed, I agree. However, when they insist on downloading, free
screensavers, online poker games, and new desktop themes, they usually
get something additional; despite being warned not to go for these
things.

> Indeed, i got more business through recommendation than i ever got
> through repeat visits to a resurfaced problem.

Same here. However, I do have a certain set of customers where on
average, every 3 months I have to pay them another visit.

> Just demonstrating that it is NOT always that way Clark suggests it is,

I didn't mean to imply it was always like that, but it certainly can be.
Depends on the customer I suppose. Some of my customers follow
instructions well, and some do not.


> and my experience of people like that is that they don't do a very good
> job at the outset which secures them some repeat business further down
> the line, or their competitors when the consumer becomes fed up with
> keep calling them out.

Well, I don't mean to toot my own horn here, but I have no real incentive
to waste the gas to visit them again for the same issue. I usually don't
bill them if the same thing has occured, unless I find evidence of
bearshare or something being installed AFTER I was there the last time.

> I sold my business to a larger company after 5 years because I wanted a
> change of direction in what I was doing, but became the top computer
> services supplier in my county in that time.

I worked for a respectable computer company here for the last 10 years
before deciding to go out on my own. I'm familiar with malware from a
programming standpoint as well as removal.


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Dustin Cook
Author of BugHunter - MalWare Removal Tool - v2.2c
Email: bughunter.dustin@gmail.com
Web..: http://bughunter.it-mate.co.uk
Pad..: http://bughunter.it-mate.co.uk/pad.xml
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