/Tx2 wrote:
> On Thu, 30 Aug 2007 01:16:27 GMT Dustin Cook
> from the village of bughunter.dustin@gmail.com
> felt we might be interested in the following...
>
> [...]
>
>> The few posters who responded to you obviously don't do this for a
>> living, or if they do, they have customers without teenage children.
>
> I had a tremendously successful business dealing (in part) with
> exactly what 'Clark' suggests requires 3 monthly visits, and rarely
> (if at all) had any repeat business to customers with teenage
> children (having a 16 yr old myself).
I'm sorry, I did not suggest 3 month revisits, it just happens that way
sometimes
Most of my customers, I see them maybe twice a year, either software,
malware, or hardware issues
But I stand by the fact, that after I warn them and tell them how they get
infected (Bearshare etc)
or looking for free porn, or downloading "free" screensavers, They still get
infected.
Hell one customer, she was into online poker (that required her to install
software from the website)
It took me two hours to clean her system (and even found a rootkit)
Three days later she called me back with the same problems of infection,
sure enough she installed the very software I told her not to.
She stated to me that since I installed and updated antivirus, spybot,
adaware, and others
She thought she could just install anything because she was "protected"
Had to charge her another hour for the new infection, which was new, because
I never leave a customer without checking that the machine is really clean.
Clark
>
> A PC/user that are correctly configured/educated need not generate
> repeat business in this way.
>
> Indeed, i got more business through recommendation than i ever got
> through repeat visits to a resurfaced problem.
>
> Just demonstrating that it is NOT always that way Clark suggests it
> is, and my experience of people like that is that they don't do a
> very good job at the outset which secures them some repeat business
> further down the line, or their competitors when the consumer becomes
> fed up with keep calling them out.
>
> I sold my business to a larger company after 5 years because I wanted
> a change of direction in what I was doing, but became the top computer
> services supplier in my county in that time.
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