Flash Player Issues :-(

[MelissaY]

I hope I'm posting in the right section.

My Flash Player wont run in some instances and it's driving me nuts.
The message I get on MySpace videos and YouTube videos reads; "Hello, you either have JavaScript turned off or an old version of Adobe's Flash Player. Get the latest Flash player."

The first thing I've done is checked the settings; but I really need help because the settings were fine. Literally, I was able to view videos from one day to the next, then I was unable to.

In my control panel there is a Flash Player that I cant remove, I get an error message every time I try to delete the entry from the control panel, it reads something like this; cant delete unless I enter a path with the installation package - install_flash_player_active_x[1].msi

I click OK to stop the removal process and then I get this error message; could not load c:\windows\system32\macromedia\flash\flash9d.ocx

When I try to manually delete the entry via the regedit menu, the only thing that happens is the change/remove button is deleted but the actual program is still visible in the control panel itself, I'm trying to remove is - Adobe Flash Player ActiveX 9.0.47.0 (2.33 size)

I've tried the uninstaller and it does not uninstall the program either.

Currently installed are the following programs
Adobe Flash Player ActiveX V.9.0.64.0
Adobe Flash Player Plugin V.9.0.64.4
Adobe Reader 8.1.0
Adobe Shockwave Player 10.2.0.23
Java 6 Update 2
Java 6 Update 3
Java SE Runtime Environment 6 Update 1

I'd really appreciate your kind attention and consideration in helping me delete the corrupt Flash Player program from Add/Remove Program in the control panel as well as helping me figure out my settings in order to enable me to get my Flash Player working and recognized as being on my system and all systems GO!

Thanks! Kindest Regards!
Melissa

[TurcoLoco]

Sounds like you got hit by the the same bug; one of the critical Windows System updates that comes after ServicePack1 seems to be the cause of this on certain systems.
I meant to nail down the culprit but never got around to it since I haven't had time and also use the workaround whenever I need to watch a movie: Mozilla Firefox!

[MelissaY]

Sounds like you got hit by the the same bug; one of the critical Windows System updates that comes after ServicePack1 seems to be the cause of this on certain systems.
I meant to nail down the culprit but never got around to it since I haven't had time and also use the workaround whenever I need to watch a movie: Mozilla Firefox!

Hi there! :-)

Thanks for the reply. So what I need to do; the workaround for this issue, is to use Mozilla FireFox? Dang, I didnt know it would be that simple.

OK. How about getting rid of that corrupt entry in my Add/Remove Programs, the Flash Player ActiveX V 9.0.47.0 (2.33)

I'll gladly give you a hamburger Tuesday for some help today - or whenever you can get some time to help with this issue :-)

Thank you and I'll try Fire Mo.

Ciao! Melissa

[MelissaY]

Quote:
Originally Posted by TurcoLoco
Sounds like you got hit by the the same bug; one of the critical Windows System updates that comes after ServicePack1 seems to be the cause of this on certain systems.
I meant to nail down the culprit but never got around to it since I haven't had time and also use the workaround whenever I need to watch a movie: Mozilla Firefox!

Hi there! :-)

Thanks for the reply. So what I need to do; the workaround for this issue, is to use Mozilla FireFox? Dang, I didnt know it would be that simple.

OK. How about getting rid of that corrupt entry in my Add/Remove Programs, the Flash Player ActiveX V 9.0.47.0 (2.33)

I'll gladly give you a hamburger Tuesday for some help today - or whenever you can get some time to help with this issue :-)

Thank you and I'll try Fire Mo.

Ciao! Melissa

ADDENDUM TO MY PREVIOUS REPLY

Hello again,

UPDATE: I tried to play a video on MSN this morning, yesterday I could, this morning I could not. The Flash Player has primarily only been playing on MSN videos and YouTube, it first stopped playing on MySpace, then YouTube, now MSN. It's just all over the place, at will.

The current Flash Players ActiveX & PlugIn were still in the Add/Remove Programs (V 9.0.64.0) list as noted on yesterdays post. I uninstalled the Flash Players (both except for the undeletable one v.9.0.47.0) and when I tried to reinstall the Flash Player I received an error message that the attempted install has failed. At this point I can not get it to reinstall. :-<

I'm going to uninstall the Flash Players, but leave the everything else.
Can you help me with this? Thanks! :-)
Melissa

[MelissaY]

Sounds like you got hit by the the same bug; one of the critical Windows System updates that comes after ServicePack1 seems to be the cause of this on certain systems.
I meant to nail down the culprit but never got around to it since I haven't had time and also use the workaround whenever I need to watch a movie: Mozilla Firefox!

I have cleaned out my computer and removed anything related to Adobe/Reader/Acrobat/Macromedia/Flash Player/Shockwave. I did this by using the Add/Remove Programs, the uninstallers, manual deletions from Windows Explorer as well as regedit. Nothing exists on my computer except for in the Add/Remove Programs list still - it still has the corrupt entry that I'm unable to remove: Adobe Flash Player ActiveX 9.0.47.0 (2.33 size)

I downloaded this installer: "installer_flash_player_active_x.msi"
I tried installing it on my PC but I get the same exact error message as when I try to remove the Flash Player noted above from the Add/Remove Programs list.

There is obviously something corrupt or something I'm missing, I just cant find it. I really need your help and I have not reloaded any Adobe products because I want to fix this issue rather than continuing to ignore it.

I'm super-duper peplexed as to why I cant manually remove the entry myself. I think keeping it there and it being corrupt wont allow the update Adobe programs to function properly.

Thank you in advance for your help...I appreciate it a lot. Kindest Regards! Melissa

[TurcoLoco]

Yeah, the corruption, for lack of better terminalogy, is more than likely caused by one of the critical system updates. It could also be a combination of things too but at this point, I will have to read your info when I have time later on, ok?

Instead of using Windows' own Add-Remove Program applet, I'd suggest you use a 3rd party freeware alternative that often is more powerful.
2 highly recommended ones that will also help you remove the so called 'unremovable' ones from the list: MyUninstaller or Revo Uninstaller

Revo does a fine job of scanning for all traces (both in the file system and in the registry) and give you an option to remove any that is finds. Both programs gives you the option to remove invalid uninstal list entries which resides by default at: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall]
but I'd not recommend messing with this directly in the registry, use one of the two programs mentioned, ok?

Also C:\Windows\Downloaded Program Files directory houses all IE plug-ins as well, when you explore to this location, change the 'View' to detailed. If any of them is corrupted or became invalid, the 'Status' column will display that so you can manually (right-click) delete the bad ones before re-installing them.

[MelissaY]

Yeah, the corruption, for lack of better terminalogy, is more than likely caused by one of the critical system updates. It could also be a combination of things too but at this point, I will have to read your info when I have time later on, ok?

Instead of using Windows' own Add-Remove Program applet, I'd suggest you use a 3rd party freeware alternative that often is more powerful.
2 highly recommended ones that will also help you remove the so called 'unremovable' ones from the list: MyUninstaller or Revo Uninstaller

Revo does a fine job of scanning for all traces (both in the file system and in the registry) and give you an option to remove any that is finds. Both programs gives you the option to remove invalid uninstal list entries which resides by default at: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall]
but I'd not recommend messing with this directly in the registry, use one of the two programs mentioned, ok?

Also C:\Windows\Downloaded Program Files directory houses all IE plug-ins as well, when you explore to this location, change the 'View' to detailed. If any of them is corrupted or became invalid, the 'Status' column will display that so you can manually (right-click) delete the bad ones before re-installing them.

Yes, it's corrupted. UGH. I tried a 3rd party freeware called Add/Remove Cleaner; it can not remove the entry from the list either, as mentioned, the only thing that is removed are the buttons next to the entry that read "change or remove"

I went to C:\Windows\Downloaded Program Files and deleted the plugins that were in that location. One entry was damaged and the others were deleted in order to remove all Adobe/Flash/Shockwave Objects & Plugins.

I will try each of the other 2 programs you have noted above to see if either one works to achieve the desired result. I have been very careul with the Registry; I have exported a back-up copy of the UNINSTALL entries to the desktop and have been able to restore the list each time the attempted deletion to the corrupted entry has been made.

Thanks for your attention to this matter. It is driving me out of my GORD to fix it.

Kindest regards,
Melissa

[MelissaY]

Yeah, the corruption, for lack of better terminalogy, is more than likely caused by one of the critical system updates. It could also be a combination of things too but at this point, I will have to read your info when I have time later on, ok?

Instead of using Windows' own Add-Remove Program applet, I'd suggest you use a 3rd party freeware alternative that often is more powerful.
2 highly recommended ones that will also help you remove the so called 'unremovable' ones from the list: MyUninstaller or Revo Uninstaller

Revo does a fine job of scanning for all traces (both in the file system and in the registry) and give you an option to remove any that is finds. Both programs gives you the option to remove invalid uninstal list entries which resides by default at: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall]
but I'd not recommend messing with this directly in the registry, use one of the two programs mentioned, ok?

Also C:\Windows\Downloaded Program Files directory houses all IE plug-ins as well, when you explore to this location, change the 'View' to detailed. If any of them is corrupted or became invalid, the 'Status' column will display that so you can manually (right-click) delete the bad ones before re-installing them.

UPDATE:

MyInstaller only removed the change/remove buttons and the entry remained in the Add/Remove Program list.

Revo Uninstaller appears to be a lot more thorough, but I have no clue as to what I need to delete there are a lot of entries. How would I know which one's to delete. I'd like to delete anything that reads; Adobe/Flash/Macromedia/Shockwave. Can I do that with effing-up my PC?

After I attempt to uninstall the entry I get the same message when I try to uninstall the entry which a Windows Installer error; unable to remove unless I go to the folder containing the installation package "install_flash_player_active_x[1].msi

I click OK and then click "Scan after uninstall"....that's where I can see all the entries that look like I can delete the corrupted files; which one's though?

Can I send you a list of the entries?
Thanks! Melissa

[Snoopy]

try downloading the latest windows INSTALLER.

[TurcoLoco]

UPDATE:

MyInstaller only removed the change/remove buttons and the entry remained in the Add/Remove Program list.

If an entry remains in the add-remove programs list after the uninstall process, that means the related program installation keys in the registry were jacked. The Add-Remove Programs entry, though, is nothing more than a listing key at the registry location I mentioned in the earlier post. Both programs I mentioned can handle the deletion of this type of so called 'invalid' entries in the Add-Remove Programs list. Both programs have the unsintall option which uninstalls the program looking at the related registry values created by the program itself during the installation process, the other option is Delete (both programs has it as a big red X) which you can use to get rid of it from the Add-Remove Programs list. Removing it that way, however, may not resolve your problem but definitely worth a try besides you wouldn't want invalid entries on the list so it also makes sense.

Revo Uninstaller appears to be a lot more thorough, but I have no clue as to what I need to delete there are a lot of entries. How would I know which one's to delete. I'd like to delete anything that reads; Adobe/Flash/Macromedia/Shockwave. Can I do that with effing-up my PC?

After I attempt to uninstall the entry I get the same message when I try to uninstall the entry which a Windows Installer error; unable to remove unless I go to the folder containing the installation package "install_flash_player_active_x[1].msi

I click OK and then click "Scan after uninstall"....that's where I can see all the entries that look like I can delete the corrupted files; which one's though?

Can I send you a list of the entries?
Thanks! Melissa[/b]

Use Revo and select everything it lists after the 'Scan after Uninstall' process but I always do and advise everyone to backup their registry prior to any fiddling in the registry. Use ERUNT if you do not know how to do a complete registry backup. This free program is efficient, fast and easy to use.
After Revo, manually remove all other related files that you know of such as that .msi installer package that was previously downloaded. The package might have gotten corrupted during download or might have been so at the source. Also make sure you download it from the legit MS site.
Afterwards, try downloading the new installer package and run the installation. If any errors occur mentioning the Windows Installer, then as Snoopy suggested, downloading and installing the latest Windows Installer could help. If there are still errors, make sure you capture them word-by-format and let us know.