Don't worry about paying for the Panda Scan to clean. We are just using it to see where items are. There are other free ways we can remove these items found.
First thing please download and install CCleaner
Next, update the AVG/Ewido program.
Reboot to SAFE MODE.
Run run ONLY the default scan (Windows Tab). Do Not “Scan For Issues” Click the Analyze button and let it scan. Once it finds everything then click the Clean button. It will ask are you sure, say yes.
Next again run the AVG/Ewido scan and again do the Full System Scan. Allow it to clean everything. Save the log.
Reboot to normal mode.
Then go to My Computer and double click.
Then go to "C" drive and double click.
Then in "C" drive go to \Documents and Settings\Debs\Cookies\ and delete ALL the cookies if any remain. Next, still in "C" drive go to \Documents and Settings\Keith\Cookies\ and delete all the cookies if any remain.
Run another HJT scan, save the log and post back here with the Ewido log and HJT log.
Also, don't worry about the disappearance of the desktop following the running of smitrem...this is ok.
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