On May 21, 9:39 am, "Peter van der Goes" <p_vanderg...@toadstool.u>
wrote:
> "Mike S." <littleboybl...@yahoo.com> wrote in message
>
> news:1179727948.471935.270060@z24g2000prd.googlegr oups.com...
>
>
>
> >A few weeks ago a relative was having a problem with their computer -
> > it was extremely slow. I ran several different spyware, rootkit and
> > virus scans using different programs. I ran them in normal and safe
> > mode and all results showed that the computer was clean. HijackThis
> > showed that a file that was a trojan, so I removed it. I also removed
> > all programs that were associated with spyware.
>
> > The slowness problem still persisted so I thought maybe it wasn't a
> > spyware problem. The CPU usage was at 4% and System Idle Process was
> > at 99. Everything looked normal, there were no odd processes running,
> > the hard disk and memory tested ok.
>
> > The relative took the computer in to be repaired and the tech said it
> > was full of spyware and viruses and reformatted it.
>
> > How is it possible that I ran several different spyware and virus
> > scans (using reputable programs) and nothing showed up? And the tech
> > claims he found spyware? Does it sound like he was lying?
>
> > If he was lying then I'd like to find out. I'd hate for my relatives
> > to take their computer someplace where the employees are dishonest. It
> > looks like the computer was reformatted but I'm thinking that maybe he
> > couldn't figure out the problem and decided to just reformat it and
> > then blame spyware.
>
> > I'd really like to hear opinions on this matter.
>
> It's a matter of simple economics.
> When you worked on the computer, how many hours did you spend diagnosing,
> testing, etc.?
> For a business, it's not feasible to spend that kind of time on a problem,
> then attempt to charge the customer for the time spent.
> If a business did that ("We diagnosed the problem and repaired it. That will
> be $400 for 10 hours labor."), the typical customer would be outraged and
> tell everybody who would listen what a rip-off the XYZ Computer Repair is.
> If XYZ gave the customer an up front estimate of $400, how many computers
> would be left for repair? Alternatively, formatting the hard drive, then
> reinstalling the OS takes an hour? "Your computer is infested with malware.
> It will cost you $75 to have your drive cleaned and your OS reinstalled."
> It's not that he couldn't figure it out, it's that it's not economically
> feasible for the shop to spend the time. The reformat approach also
> minimizes the probability that something gets left unfixed, causing the
> unhappy customer to reappear demanding the job be redone gratis.- Hide quoted text -
>
> - Show quoted text -
And now you ---- this was my real reply to your response to the
bgentlemen asking for direct technical answers not the b*llsh*t you
posted ---- HE IS ASKING IF HE WAS RIPPED OFF
so answer the question.... How does "reformatting a disc" remove
infestation???
you can run your mouth well against an innocent consumer asking for
help pretending to know the answer - well I am calling you out. What
is the answer big mouth ???
Don't sit there calling th kettle black that anyone with an
alterrnative answer is a nut.... you never answered the Gentlemen's
question - Was He ripped off ??? And we want DIRECT technical reproof
answers not b*llsh*t replies.... answer the questions posed
exactly ...


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