Q wrote:

>1) Is there any way I can tell when this was installed?

Maybe, if you can determine the file names involved.

>2) Could it have been installed as an e-mail attachment to me? My
>aging mother receives e-mail on my computer through a g-mail account
>and I receive my mail through AOL and my daughter's mail on my
>computer is through Yahoo mail.

Absolutely, it could.

>3) Is there any way I can tell who the keystroke logger is sending my
>personal information to?

Yes, but I fear it might be a bit technical. At any rate, you could
load a program such as Ethereal and capture the packets sent from your
computer and analyze the data. There are some excellent "how-to's" on
the WWW on how to do this using Ethereal - google for it.

>4) What are the chances that this is a false reading?

Possibly, but AOL uses CA's PestPatrol for its spyware scanner and I
don't hear a lot of complaints about PP from people - YMMV

>5) If I do a system restore to an earlier point could I possibly
>eliminate this keystroke logger?

Yes, possibly, but then you may lose other information that you want
to save.

>I really appreciate help - I do not know who to turn to on this tech
>stuff. Thanks in advance.

I don't normally advise people to do this, but in your case I suggest
that you try one (or more) of the free online scanners to check your
system. You might be able to determine the name of the file involved
and determine if you are still infected.

Here are some links to free scans (credit Dave Lipman):

Trend:
http://housecall.antivirus.com
http://housecall65.trendmicro.com/

Symantec:
http://security.symantec.com/

F-Secure:
http://support.f-secure.com/enu/home/ols.shtml

McAfee:
http://www.mcafee.com/myapps/mfs/default.asp

Kaspersky:
http://www.kaspersky.com/de/scanforvirus

BitDefender:
http://www.bitdefender.com/scan/license.php

Freedom Online scanner:
http://www.freedom.net/viruscenter/index.html

Panda ActiveScan:
http://http://www.activescan.com/

Computer Associates:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx

DialogueScience:
http://www.antivir.ru/english/www_av/

UNA AV:
http://online.una.com.ua/resulteng.php

Virus Total:
http://www.virustotal.com/flash/index_en.html

Microsoft:
http://safety.live.com/site/en-US/default.htm

Ewido:
http://www.ewido.net/en/onlinescan/

Trojan Scan:
http://www.windowsecurity.com/trojanscan/

PC Pitstop:
http://www.pcpitstop.com/antivirus/default.asp

Zone Alarm Online Scan:
http://download.zonelabs.com/bin/pro.../index_za.html