Webroot SpySweeper Updates Problem

[dale@nowhere.not]

Ever since the last program update to SpySweeper, I have not been able
to update the spyware database. The program says it is unable to
connect to the internet, even though I have a cable internet
connection 24/7.

I have switched to Spyware Doctor for now, but would like to go back
to SpySweeper. Anyone with a similar problem?

Dale

[cutmymovie]

There was a topic a while back on this. Version 5.0 I think was messed
up to begin with. A ton of people had your type of problems including
me. I had originally bought a disc that had version 4.7 or something
like that and then upgraded through the web. I uninstalled and
reinstalled disk back to my old version (DON'T FORGET TO WRITE DOWN
YOUR SERIAL NUMBER - SHOULD BE ON YOUR DISK PACKAGING). Eventually they
announced version 5.2 was available. So I upgraded again and haven't
had any noticable problems.

So I recommend doing exactly what I just said I did.

dale@nowhere.not wrote:
> Ever since the last program update to SpySweeper, I have not been able
> to update the spyware database. The program says it is unable to
> connect to the internet, even though I have a cable internet
> connection 24/7.
>
> I have switched to Spyware Doctor for now, but would like to go back
> to SpySweeper. Anyone with a similar problem?
>
> Dale

[Gary]

On 30-Nov-2006, dale@nowhere.not wrote:

> Ever since the last program update to SpySweeper, I have not been able
> to update the spyware database. The program says it is unable to
> connect to the internet, even though I have a cable internet
> connection 24/7.
>
> I have switched to Spyware Doctor for now, but would like to go back
> to SpySweeper. Anyone with a similar problem?
>
> Dale

I do know Kaspersky will cause this and you have to add SpySweeper to the
Trusted Zone of KAV.

[Pete]

<dale@nowhere.not> wrote in message
news:u2bum29goe79lhee2ohs6scpni80uipjhi@4ax.com...
> Ever since the last program update to SpySweeper, I have not been able
> to update the spyware database. The program says it is unable to
> connect to the internet, even though I have a cable internet
> connection 24/7.
>
> I have switched to Spyware Doctor for now, but would like to go back
> to SpySweeper. Anyone with a similar problem?
>
> Dale
>

WOW. I had the exact same problem. It would update the database less than
half the time. Tech support could not help. They promised to send it along
as some sort of bug. I requested and got a refund. I am happy with Spyware
Doctor.

Virus program has nothing to do with this. On one machine I have NOD32, the
other Kaspersky.

-Pete

[dale.gj@bresnan.net]

On 30 Nov 2006 21:06:12 -0800, "cutmymovie" <mpheadley@hotmail.com>
wrote:

>There was a topic a while back on this. Version 5.0 I think was messed
>up to begin with. A ton of people had your type of problems including
>me. I had originally bought a disc that had version 4.7 or something
>like that and then upgraded through the web. I uninstalled and
>reinstalled disk back to my old version (DON'T FORGET TO WRITE DOWN
>YOUR SERIAL NUMBER - SHOULD BE ON YOUR DISK PACKAGING). Eventually they
>announced version 5.2 was available. So I upgraded again and haven't
>had any noticable problems.
>
>So I recommend doing exactly what I just said I did.

I've tried fresh install from 4.x, then upgrade to latest. also fresh
install to latest (after cleaning registry of all SpySweeper
references) -- neither worked.

[dale.gj@bresnan.net]

On Fri, 1 Dec 2006 11:16:30 GMT, "Gary" <zero@nospam.com> wrote:

>
>On 30-Nov-2006, dale@nowhere.not wrote:
>
>> Ever since the last program update to SpySweeper, I have not been able
>> to update the spyware database. The program says it is unable to
>> connect to the internet, even though I have a cable internet
>> connection 24/7.
>> Dale
>
>I do know Kaspersky will cause this and you have to add SpySweeper to the
>Trusted Zone of KAV.

I do use Kaspersky, so I will reinstall antd check KAV.

Thanks

[dale.gj@bresnan.net]

On Sat, 02 Dec 2006 17:58:57 GMT, "Pete" <Pete@nospam.com> wrote:

>WOW. I had the exact same problem. It would update the database less than
>half the time. Tech support could not help. They promised to send it along
>as some sort of bug. I requested and got a refund. I am happy with Spyware
>Doctor.
>
>Virus program has nothing to do with this. On one machine I have NOD32, the
>other Kaspersky.
>
>-Pete

I'll try SpySweeper one more time, and check KAV for possible
blocking, but I don't think it will help me. I've already tried
disabling KAV and Comodo, my firewall, with no help.

[Gary]

On 2-Dec-2006, dale.gj@bresnan.net wrote:

> I'll try SpySweeper one more time, and check KAV for possible
> blocking, but I don't think it will help me. I've already tried
> disabling KAV and Comodo, my firewall, with no help.

Just add spysweeperui.exe and spysweeper.exe to the trusted zone in
Kaspersky and SpySweeper will update. If you want to test it just exit
Kaspersky and try updating SpySweeper.

[Gary]

On 3-Dec-2006, "Gary" <zero@nospam.com> wrote:

> Just add spysweeperui.exe and spysweeper.exe to the trusted zone in
> Kaspersky and SpySweeper will update. If you want to test it just exit
> Kaspersky and try updating SpySweeper.

Search here for SpySweeper and you see others are having problems updating.
http://forum.kaspersky.com/index.php?

[Pete]

"Gary" <zero@nospam.com> wrote in message
news:0KqdnX70HJubKO_YnZ2dnUVZ_uydnZ2d@comcast.com. ..
>
> On 3-Dec-2006, "Gary" <zero@nospam.com> wrote:
>
>> Just add spysweeperui.exe and spysweeper.exe to the trusted zone in
>> Kaspersky and SpySweeper will update. If you want to test it just exit
>> Kaspersky and try updating SpySweeper.
>
> Search here for SpySweeper and you see others are having problems
> updating.
> http://forum.kaspersky.com/index.php?

Sorry, I disabled Kaspersky and firewall. Nothing.