XP Home VPN/Remote Desktop Will Not Connect

[Mike]

Hi, a friend is using a PC w/ XP Home, Comcast Internet connection, Cisco
VPN Client, Real Secure Desktop Protector firewall and AVG virus detection
software. She routinely connected to the company's remote server. About
three weeks ago the PC lost its ability connect to the remote. server.
Today, while at work, I had her log onto a PC at work, then using a Cisco
VPN client and Remote Desktop she was able to connect to the remote server
w/o difficulty.

On her home PC the Cisco VPN Client works as it should but Remote Desktop
will not connect to the remote server.
It times out w/ a generic message stating check remote desktop settings.
Remote Desktop settings appear to be the same
as those that work on other PCs. She reports the problem began about three
weeks ago.
After reviewing the AVG virus log I noticed the Trojan popinslite.exe
(trojan horse downloader generic?.oxz.
was deleted on 10/01/03. I updated Spybot and ran it which deleted five
other Trojans but I don't have the names with me.

Any idea how I can diagnose the Remote Desktop problem and fix it?

Thanks,

Mike.

[Kevin McCormick]

Run these online virus scanners make sure the computer is clean.

http://housecall.trendmicro.com/
http://www.bitdefender.com/scan8/ie.html

Also try Kaspersky, but it only locates viruses.
You'll have to look through log and delete them manually.

http://usa.kaspersky.com/services/fr...us-scanner.php

Could have been something a virus has done to screw up the settings.
Maybe a firewall causing problem too.

Check these sites for help with settings.

http://www.windowsnetworking.com/art...ws-XP-Pro.html
http://www.microsoft.com/windowsxp/u...bleremote.mspx

Mike wrote:
> Hi, a friend is using a PC w/ XP Home, Comcast Internet connection, Cisco
> VPN Client, Real Secure Desktop Protector firewall and AVG virus detection
> software. She routinely connected to the company's remote server. About
> three weeks ago the PC lost its ability connect to the remote. server.
> Today, while at work, I had her log onto a PC at work, then using a Cisco
> VPN client and Remote Desktop she was able to connect to the remote server
> w/o difficulty.
>
> On her home PC the Cisco VPN Client works as it should but Remote Desktop
> will not connect to the remote server.
> It times out w/ a generic message stating check remote desktop settings.
> Remote Desktop settings appear to be the same
> as those that work on other PCs. She reports the problem began about three
> weeks ago.
> After reviewing the AVG virus log I noticed the Trojan popinslite.exe
> (trojan horse downloader generic?.oxz.
> was deleted on 10/01/03. I updated Spybot and ran it which deleted five
> other Trojans but I don't have the names with me.
>
> Any idea how I can diagnose the Remote Desktop problem and fix it?
>
> Thanks,
>
> Mike.

[Mike]

"Kevin McCormick" <kevin.mcc@gmail.com> wrote in message
news:1161697318.370323.67080@k70g2000cwa.googlegro ups.com...
> Run these online virus scanners make sure the computer is clean.
>
> http://housecall.trendmicro.com/
> http://www.bitdefender.com/scan8/ie.html
>
> Also try Kaspersky, but it only locates viruses.
> You'll have to look through log and delete them manually.
>
> http://usa.kaspersky.com/services/fr...us-scanner.php
>
> Could have been something a virus has done to screw up the settings.
> Maybe a firewall causing problem too.
>
> Check these sites for help with settings.
>
> http://www.windowsnetworking.com/art...ws-XP-Pro.html
> http://www.microsoft.com/windowsxp/u...bleremote.mspx
>

My gut tells me it was caused by spyware or malware or a virus. I add an
exception to the FW for Cisco VPN
but have had to for RDP. Today while reading MD RDP documents I ran across
something suggesting an exception
for RDP. I revisit it tomorrow. I didn't think to run treandmicro online
scan last night. Usually, the first things I do is run spy bot, adaware and
housecall.
Thanks for useful links.

[bob brozewicz]

Mike wrote:
> Hi, a friend is using a PC w/ XP Home, Comcast Internet connection, Cisco
> VPN Client, Real Secure Desktop Protector firewall and AVG virus detection
> software. She routinely connected to the company's remote server. About
> three weeks ago the PC lost its ability connect to the remote. server.
> Today, while at work, I had her log onto a PC at work, then using a Cisco
> VPN client and Remote Desktop she was able to connect to the remote server
> w/o difficulty.
>
> On her home PC the Cisco VPN Client works as it should but Remote Desktop
> will not connect to the remote server.
> It times out w/ a generic message stating check remote desktop settings.
> Remote Desktop settings appear to be the same
> as those that work on other PCs. She reports the problem began about three
> weeks ago.
> After reviewing the AVG virus log I noticed the Trojan popinslite.exe
> (trojan horse downloader generic?.oxz.
> was deleted on 10/01/03. I updated Spybot and ran it which deleted five
> other Trojans but I don't have the names with me.
>
> Any idea how I can diagnose the Remote Desktop problem and fix it?
>
> Thanks,
>
> Mike.
>
>
>
>
why not give the help desk at her company a call.

i know that where i work, if the intrusion detection software detects
virus/spyware on your machine the company will deny a connection to the
work servers. another thing to check for is if any p2p software is
running when connecting, again, if it is, the company software denies
the connection here.

i think her companies help desk is the best place to start with
resolving the issue.

bob b.

[Mike]

"bob brozewicz" <brozewicz.rf@verizon.net> wrote in message
news:WWq%g.5287$bb.3640@trnddc03...
> why not give the help desk at her company a call.
>
> i know that where i work, if the intrusion detection software detects
> virus/spyware on your machine the company will deny a connection to the
> work servers. another thing to check for is if any p2p software is running
> when connecting, again, if it is, the company software denies the
> connection here.
>
> i think her companies help desk is the best place to start with resolving
> the issue.
>

I am the remote desktop help desk. Last week she spent hours w/ the
national help desk and even more
w/ the local help desk and when I returned to work she contacted me.