Andy Walker wrote:
> Rhonda Lea Kirk wrote:
>
>> Andy Walker wrote:
>>> melih@COMODOGROUP.COM wrote:
>>>
>>>> This is the umptheen time but here we go again :-)
>>>>
>>>> Launchpad's purpose: To show what other products were available
>>>> from Comodo.
>>>> Replacement: Nothing... you have to go our website to find out what
>>>> products available.
>>>>
>>>> Melih
>>>
>>> Do you think that having adware in your product has heart your
>>> business reputation?
>>
>> Comodo has never had adware in their product.
>
> From my perspective they did.
>
>> And Comodo's reputation improves all the time, because Melih listens
>> to his users. Every time an issue arises, he's there to deal with
>> it. You don't see too many other company heads taking the time and
>> making the effort he does to keep his customers happy.
>
> I'm not disputing that at all. What I'm saying is that the Launchpad
> addition to their product did more harm to them the they are
> apparently willing to admit. There have been enough testimonials to
> satisfy me that Comodo has very good products, but if they can't admit
> to making a mistake with Launchpad, that just puts me (and I would
> suspect many other people) off.

I think perhaps you are making a mountain out of a molehill.

I didn't like the LaunchPad. I thought it was a pain in the ass, and I
stopped using the associated product as a result. Still, the product I
continue to use (one for which I have paid), is excellent. And the free
products just continue to get better.

If one removes a feature, I'd say that's a pretty substantive admission
that it was not a good feature. Were you hoping for a press release and
a mea culpa? If so, I think you're asking too much.

I'm really more interested in the fact that Comodo listens to the users
of its (free) products and accomodates their needs. Positive action
speaks a whole lot more loudly than apologies, IMO.

--
Rhonda Lea Kirk

Happiness limits the amount of suffering one is
willing to inflict on others. Phèdre nó Delaunay