Blue screen of death

[adamw]

ok so basically as the title says i keep getting a blue screen of death, it seems random but tends to happen when i have just logged in around the 2 minute period. However sometimes it does just seem random. In the rare times that is works it can run for several days before it crashes again and it can then take my another few days to get it up and running again.

I think its a software problem as it runs fine in safe mode, I have tried several times to do a system restore and still to no avail. I have also conducted several virus scans and nothing has been picked up. The blue screen displays no error message just the usual numbers after **stop. There is also no dumping of physical memory, when the blue screen comes up it says dumping is alreayd complete.

I am a student so my computer is very important to my work so I would really appreciate any help you could give me.

Thanks a lot guys
Adam. W

[jholland1964]

Can you give us the full set of numbers given after the stop. This should give us a clue as to what is happening.

[adamw]

sure thing here u go,

0x0000008e(0x20000005, 0xaafa7928,0xa82f7a20,0x00000000


thats it

[jholland1964]

If you are running XP Examine the “System” and “Application” logs in Event Viewer for other recent errors that might give further clues. To do this, launch EventVwr.msc from a Run box; or open “Administrative Tools” in the Control Panel then launch Event Viewer.
See if anything shows up there.

Quite often this error number 0x0000008e signifies a hardware compatiblilty issue. Have you installed any new hardware OR updated any drivers lately?

[adamw]

i havnt installed any hardware or drivers to my knowledge but event viewer has showed a couple of things:
i got some of these. Faulting application set7aa.tmp, version 7.1.100.1248, faulting module , version 0.0.0.0, fault address 0x00000000. under "application".

and this Error code 1000008e, parameter1 c0000005, parameter2 aaf1c928, parameter3 a7d8ba20, parameter4 00000000. under "system"

[jholland1964]

How about seeing if you can run through the steps PP gives here READ ME Before Posting A Request For Assistance! and see what, if anything, shows up. If any of the scans find something, have it fix but be sure to note where the problem is located. Once you have completed all the steps then run and post a HiJackThis log for us.
Judy

Sorry about that. Link is corrected now

[adamw]

link doesnt work but ill do a HJT anyway


Logfile of HijackThis v1.99.1
Scan saved at 22:33:19, on 19/09/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\DAEMON Tools\daemon.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\ewido anti-spyware 4.0\ewido.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\AOL 9.0\waol.exe
C:\Program Files\AOL 9.0\shellmon.exe
C:\Program Files\Common Files\AOL\aoltpspd.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Xfire\Xfire.exe
C:\Program Files\Teamspeak2_RC2\TeamSpeak.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Hijackthis\Sharpy.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [Steam] "C:\Program Files\Steam\Steam.exe" -silent
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Open using &Advanced JPEG Compressor - C:\Program Files\Advanced JPEG Compressor\ajcieex.htm
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O10 - Broken Internet access because of LSP provider 'xfire_lsp_10908.dll' missing
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aolsvc.aol.co.uk/comput...up/qdiagcc.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{B38817A7-DDD9-41A5-908F-4812834EEA8F}: NameServer = 205.188.146.145
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

[jholland1964]

Adam, the link has been corrected. Please see if you can run the steps given there now.

[Joseph]

When I got this, it was after I hooked a new Network cable from my computer's Ethernet slot to my Xbox to play Xbox Connect (Free version of XBL) running off of my computer's Internet.

I then got the "blue screen of death" because of my Xbox configuring against the computer. It worked after a proper reboot, re-installation of program, and then I opened up my port.

But, you don't have any new hardware installed, or software. Like a game, application off of the Internet?

If so, go to that link, download a AV program, and run it. Get an anti-spyware program, too.

Run it all, update your computer. Reboot.
Also, check all of your hardware's drivers. Make sure they are up to date.

-Joseph

[jholland1964]

If so, go to that link, download a AV program, and run it. Get an anti-spyware program, too.

Run it all, update your computer. Reboot.
Also, check all of your hardware's drivers. Make sure they are up to date.

-Joseph

Joseph, he is running the anti-virus program Avast. He is also running Ewido anti-spy program and the Zone Alarm firewall.
You advice about drivers is "right on"
I am still looking through his log.