Hi! Noticed your good work here guys so thought I'd come to you with my problem.
I am currently working through the list of actions in the 'Read Me Before Before Posting a Request for Assistance' instructions, but with little else to do while kaspersky takes 25hrs to scan my drives, I thought I'd kick off the thread as it's 3.5 days since these problems started and work can't wait any longer.
So I was installing some popular photo software last friday, with the Symantec suite of anti-virus and firewall running (for over a year without major problems - paid). All was going well until Norton alerted me that a couple of trojans had been identified but that my system was safe - happy days!
Or so I thought - Norton then rolled over and demanded re-activation. Not a suprise as has happened more than once in the last year, but not in conjuction with trojan alerts.
About two days of Symantec online chat help from analysts, basically each of them repeatedly tried the same things, removal of their software with the special Norton Removal Tool and erasing all files and symantec registry items (a sledge?), etc, all to no avail... the final analyst then suggested I run their online virus scanner (no-one else had mentioned this in two days -- and I obviously wasn't aware it existed -- even after my mentioning the suspected trojan presence several times) which reported that my system had a clean bill of health.
But I still couldn't re-activate the Norton product and my install of the popular photo software was telling me that I wasn't allowed to continue because my account did not have the required privileges, try starting the program in administration user etc (I am always in admin mode!).
I'd also created a new admin user with correct privileges and attempted to re-install and activate both products with no success (in the activation part).
Search for more advice brought me here so I'm now running the scans as directed in your 'Read me first' file. I mistakenly ran the free AVG Anti-Spyware straight away in normal mode which turned up many trojans and quarantined 7 of them:
Cardst x4, Agent.afl x1, Proxcrak.A x2 (see report attached below)
Strange thing is these are all in very old files that have been on my system for quite some time in .rar's, .zip's a couple of .js files and an .exe. Obvisouly never detected by Norton scans.
Kaspersky has been at it for 17hrs now and has found a couple of viruses but they could be just dupes of the AVG findings - I'll attach the log when it's done.
So, my key objectives are to work out:
1. why when I try to install (almost anything) in admin mode I get a failure message which kindly states that I don't have the required privileges, although the install does complete successfully (this also happened when installing AVG I think - for example).
2. why I don't seem able to activate the Symantec product (not that I will now anyway) or the popular photo software.
3. why I'm getting strange messages telling me I have to be an admin user (which I am) to use or now activate (which I can't) the popular photo editing software.
Any help in the meantime while I kick my heels waiting for kapsersky to finish would be great but I understand you need to see scans n' stuff.
TIA
All scans here performed in normal mode:
kaspersky-drives-scan-log.txt
kaspersky-critial-areas-scan-log.txt
avg-antispyware-20070821.txt
Safe Mode coming soon.
