OK deleted old Java and downloaded new and verified per your instructions. I was able to navigate some through the secure site then it freezes up again. I did try to use IE just to see if it was a Firefox prob. And it was strange, the login screen takes me to pdf screen wanting me to agree to brokerage agreements like when I first opened the acct.! I tried it twice to make sure....same login as Firefox but takes me into my acct. IE sends me to PDF to agree to the acct. opening agreements. All other sites I visit including email work fine including this one.