frozen screens

[iresqu]

OK deleted old Java and downloaded new and verified per your instructions. I was able to navigate some through the secure site then it freezes up again. I did try to use IE just to see if it was a Firefox prob. And it was strange, the login screen takes me to pdf screen wanting me to agree to brokerage agreements like when I first opened the acct.! I tried it twice to make sure....same login as Firefox but takes me into my acct. IE sends me to PDF to agree to the acct. opening agreements. All other sites I visit including email work fine including this one.

[jholland1964]

Some strange goings on, that is for sure. Plus that log is still awfully short.
First of all I want you to rename hijackthis.exe to analyze.exe.
This next step may seem difficult, it isn't, just take your time, if you need to then print out the instructions so that you will have something to refer to because while running this next program you shouldn't do anything with the computer unless instructed;

Download:
- ISeeYouXP.zip by ShadowPuterDude

Extract the contents of ISeeYouXP.zip to the root directory of drive C:\. This will create a folder named ISeeYouXP in the root directory of Drive C.

Using Windows Explorer (right click the Start button and select Explore to open Windows Explorer) navigate to C:\ISeeYouXP and locate:
ShowIt.bat
ISeeYouXP.bat

Double-click each batch file, in the order listed, to run the scripts.

( Do not attempt to run this program from inside the ZIP file or by using Winzip or similar tool. it will not work properly. )

Possible Error Messages

• If your ISeeYouXP.txt log appears to be empty or semi-empty or you get an error message similar to the below when running ISeeYouXP.bat and you are running Windows XP or Windows 2000, follow the steps further down that relate to your OS

C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The system file is not suitable for running MS-DOS and Microsoft Window applications.

• To fix the above error message, choose the download below which is appropriate for your system
  • For Windows XP Pro: download and run: XPproFix
  • For Windows XP Home: download and run: XPHomeFix
  • For Windows 2000: download and run: W2KFix
  Then run ISeeYouXP.bat again and attach the log.
• A possible second type of error message may occur as shown in the quote box below! If you get either of these two messages, perform the Resolution steps given in this: Virtual Device Driver Error Message in 16-Bit MS-DOS Subsystem

16 bit MS-DOS Subsystem
drive:\program path
XXXX. An installable Virtual Device Driver failed DLL initialization. Choose 'Close' to terminate the application.

-or-

16 bit MS-DOS Subsystem
drive:\program path
SYSTEM\CurrentControlSet\Control\ VirtualDeviceDrivers. VDD. Virtual Device Driver format in the registry is invalid. Choose 'Close' to terminate the application.

Attach the following logs:
ISeeYouXP
HijackThis

[jholland1964]

Locked and skipped is normal. Please upload the scan log here.

[iresqu]

Here are the kapersky logs

[iresqu]

well the scan reports won't up load here. It saves the reports in html maybe it needs to be changed to another format.

[jholland1964]

Save the scans as a text file. If unable to change then highlight all, copy/paste to wordpad. Save as .txt file then upload here.

[iresqu]

Kapersky scans