I was able to install SDFix from the file you sent me. However, upon installation, my anti-virus (AntiVir) detected the following virus: heur/exploit/html, which I quaranteened. Also, when the program was running in safe mode, I received the following message:

c:\program files\symantech\s32evnt1.dll. An installable virtual device driver failed dll initialization. Choose 'close' to terminate the application. I chose 'Ignore' instead and SDFix ran as you indicated.

Here is the log from the SDFix run:


SDFix: Version 1.98

Run by HP_Administrator on Wed 08/15/2007 at 10:08 PM

Microsoft Windows XP [Version 5.1.2600]

Running From: C:\PROGRA~1\SDFix

Safe Mode:
Checking Services:


Restoring Windows Registry Values
Restoring Windows Default Hosts File

Rebooting...


Normal Mode:
Checking Files:

No Trojan Files Found




Removing Temp Files...

ADS Check:

C:\WINDOWS
No streams found.

C:\WINDOWS\system32
No streams found.

C:\WINDOWS\system32\svchost.exe
No streams found.

C:\WINDOWS\system32\ntoskrnl.exe
No streams found.



Final Check:

Remaining Services:
------------------



Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\servic es\sharedaccess\parameters\firewallpolicy\standard profile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\syste m32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe:*:Enabled:hpqtra08.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe:*:Enabled:hpqste08.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxm08.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxm08.exe:*:Enabled:hpofxm08.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hposfx08.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hposfx08.exe:*:Enabled:hposfx08.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe:*:Enabled:hposid01.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqscnvw.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqscnvw.exe:*:Enabled:hpqscnvw.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe:*:Enabled:hpqkygrp.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqCopy.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqCopy.exe:*:Enabled:hpqcopy.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpfccopy.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpfccopy.exe:*:Enabled:hpfccopy.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpzwiz01.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpzwiz01.exe:*:Enabled:hpzwiz01.exe"
"C:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqPhUnl.exe"="C:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqPhUnl.exe:*:Enabled:hpqphunl.e xe"
"C:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqDIA.exe"="C:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqDIA.exe:*:Enabled:hpqdia.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpoews01.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpoews01.exe:*:Enabled:hpoews01.exe"
"C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqnrs08.exe"="C:\\Program Files\\HP\\Digital Imaging\\bin\\hpqnrs08.exe:*:Enabled:hpqnrs08.exe"
"C:\\Program Files\\Updates from HP\\9972322\\Program\\Updates from HP.exe"="C:\\Program Files\\Updates from HP\\9972322\\Program\\Updates from HP.exe:*:Enabled:Updates from HP"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\servic es\sharedaccess\parameters\firewallpolicy\domainpr ofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\syste m32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Updates from HP\\9972322\\Program\\Updates from HP.exe"="C:\\Program Files\\Updates from HP\\9972322\\Program\\Updates from HP.exe:*:Enabled:Updates from HP"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

Remaining Files:
---------------


Files with Hidden Attributes:

C:\Program Files\Online Services\Aol\United States\AOL90\ACST4.DLL
C:\Program Files\Online Services\Aol\United States\AOL90\AOLFIREWALLMGR.DLL
C:\Program Files\Online Services\Aol\United States\AOL90\AOLINSTALLERFW.DLL
C:\Program Files\Online Services\Aol\United States\AOL90\INSTPH.DLL
C:\Program Files\Online Services\Aol\United States\AOL90E\ACST4.DLL
C:\Program Files\Online Services\Aol\United States\AOL90E\AOLFIREWALLMGR.DLL
C:\Program Files\Online Services\Aol\United States\AOL90E\AOLINSTALLERFW.DLL
C:\Program Files\Online Services\Aol\United States\AOL90E\INSTPH.DLL
C:\WINDOWS\SMINST\HPCD.sys
C:\Documents and Settings\All Users\Documents\Recorded TV\TempRec\TempSBE\SBE1.tmp
C:\Documents and Settings\All Users\DRM\Cache\Indiv02.tmp
C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Microsoft\Media Player\MTVN\Downloads\032722E4\BIT3BDE.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\~WRL2136.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\GOB\~WRL0634.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\GOB\~WRL1387.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\GOB\~WRL1920.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\GOB\~WRL2006.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\GOB\~WRL2158.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\GOB\~WRL2209.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\GOB\~WRL2340.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\GOB\~WRL2882.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\GOB\~WRL3368.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\GOB\~WRL3634.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\GOB\~WRL3659.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\GOB\~WRL3918.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\GOB\~WRL3998.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\GOB\Projects\~WRL3926.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\GOB\Reporting\~WRL0156.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\GOB\Reporting\~WRL1354.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\GOB\Reporting\~WRL1793.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\GOB\Reporting\~WRL1873.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\GOB\Reporting\~WRL2068.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\GOB\Reporting\~WRL2499.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\GOB\Reporting\~WRL3745.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\GOB\Reporting\Quarterly Reports\~WRL0007.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\GOB\Reporting\Quarterly Reports\~WRL0998.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\GOB\Reporting\Quarterly Reports\~WRL1742.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\GOB\Reporting\Quarterly Reports\~WRL3818.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\MDT\ICA-Florida Roads\~WRL0005.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\MDT\PALMETTO\~WRL0001.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\MDT\PALMETTO\~WRL1270.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\MDT\PALMETTO\~WRL1397.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\MDT\PALMETTO\~WRL2217.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\MDT\PALMETTO\~WRL3093.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\MDT\PALMETTO\~WRL3609.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\MDT\PALMETTO\~WRL3677.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\MDT\People's Trans Plan\~WRL0001.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\MDT\Vehicle Rehab\~WRL2587.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\MDT\Vehicle Rehab\~WRL2643.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\MDT\Vehicle Rehab\~WRL3288.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\Personnel\~WRL3341.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\Personnel\GN Position\~WRL0560.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\Personnel\GN Position\~WRL2010.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\Personnel\GN Position\~WRL2238.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\Personnel\GN Position\~WRL2501.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\Personnel\GOB Scheduling\~WRL0705.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\Personnel\GOB Scheduling\~WRL0760.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\Personnel\GOB Scheduling\~WRL1529.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\Personnel\GOB Scheduling\~WRL1767.tmp
C:\Documents and Settings\HP_Administrator\My Documents\GN Work\GN Work My Documents\TEMP\~WRL0581.tmp
C:\Documents and Settings\HP_Administrator\My Documents\Libby\Forms\~WRL0614.tmp
C:\Documents and Settings\HP_Administrator\My Documents\Libby\Forms\~WRL1066.tmp
C:\Documents and Settings\HP_Administrator\My Documents\Libby\Forms\~WRL1909.tmp
C:\Documents and Settings\HP_Administrator\My Documents\Libby\Forms\~WRL2992.tmp
C:\Documents and Settings\HP_Administrator\My Documents\Libby\Forms\~WRL3491.tmp
C:\Documents and Settings\HP_Administrator\My Documents\Libby\Forms\~WRL3591.tmp
C:\Documents and Settings\HP_Administrator\My Documents\Sofia\~WRL0139.tmp
C:\Documents and Settings\HP_Administrator\My Documents\Sofia\~WRL0382.tmp
C:\Documents and Settings\HP_Administrator\My Documents\Sofia\~WRL1045.tmp
C:\Documents and Settings\HP_Administrator\My Documents\Sofia\~WRL1284.tmp
C:\Documents and Settings\HP_Administrator\My Documents\Sofia\~WRL1956.tmp
C:\Documents and Settings\HP_Administrator\My Documents\Sofia\~WRL2466.tmp
C:\Documents and Settings\HP_Administrator\My Documents\Sofia\~WRL2704.tmp
C:\Documents and Settings\HP_Administrator\My Documents\Sofia\~WRL2953.tmp
C:\Documents and Settings\HP_Administrator\My Documents\Sofia\~WRL3698.tmp
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\3506ffed37b2861bc2600dfeb100584a\BIT13.tmp

Finished


I await your next instructions.