Help with HJT Log(Resolved)

[gln]

I am having problems loading Microsoft.com, Download.com, Weather.com, Amazon.com and other web sites. Been having this problem for a few weeks and is getting worse. Get "server not found" message. Other web sites, like herald.com load fine. HJT log is attached. Was running Norton Anti-virus. Deleted Noton's, installed Kaspersky. Can not get e-mail protection to work in Kaspersky. Using Outlook Express.

Kaspersky found: email-worm.win32.2helatin.a, email-worm.win32.luder.a, trojan-spy.html.bankfraud.ri and .ra. Deleted them. Deleted all temp files, cookies, etc. with ATF-Cleaner. Ran Spy-Bot. Clean. Installed Zone Alarm firewall. Deleted restore points per instructions. Running XP. Installed Firefox.

Please help.

[jholland1964]

How did you remove Norton? It is still showing in your log.
Looks to me as though Spyware Doctor might have something to do with your inability to access certain web sites, though I cannot be certain. When did you install Spyware Doctor?

[gln]

Norton's was deleted using Add & Remove Programs from Control Panel. Spyware Doctor was installed about a year ago but I don't use it. Should I delete Spyware Doctor?

[jholland1964]

Spyware Doctor IS running on the computer. It starts automatically as shown here in the HJT log;
O23 - Service: Spyware Doctor Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\svcntaux.exe
O23 - Service: Spyware Doctor Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\swdsvc.exe

You will need to do a file search by going to Start, Search, Files and Folders and look for everything named Norton.
Delete those you find.
Then do the same thing but this time look for everything named Symantec. Delete those you find.
Yes, I would Uninstall Spyware Doctor and see if that makes a difference with accessing websites.

[gln]

deleted spyware doctore and some norton's files. deleted symsntech's liveupdate. can't delete all of symantec because I have WinFax Pro from Symantec. still having problems loading some site like microsoft.com.

[jholland1964]

When you say you cannot access Microsoft.com...can you please list the FULL address that you are trying to access?
If it is updates you must use Internet Explorer in order to do this, you cannot update using Firefox.
Please list the full address, as it would appear in your address bar on the browser so I can see if that could be the problem.
You say you installed Zone Alarm, what firewall were you using prior to that?
What are the security settings on your browsers?

[gln]

First, thanks for your help. Sample web sites I am unable to load are microsoft.com, weather.com, amazon.com (partially loads), drudgereport.com. I can open this web site and herald.com for example.

I have attached the latest log.

thanks again

[jholland1964]

gln,
I asked for the FULL address that you are trying to access not just

microsoft.com, weather.com, amazon.com...etc.

Can you type in at least one so that it would read...http://etc....

[jholland1964]

There is no website, this is an actual link for the program itself a box should come up asking where you wish to save the file.

[gln]

whatever it is, when I click the link on your message I get this message after a few minutes:

"Internet Explorer cannot display the webpage

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

What you can try:
Check your Internet connection. Try visiting another website to make sure you are connected.

Retype the address.

Go back to the previous page.

More information

This problem can be caused by a variety of issues, including:

Internet connectivity has been lost.
The website is temporarily unavailable.
The Domain Name Server (DNS) is not reachable.
The Domain Name Server (DNS) does not have a listing for the website's domain.
If this is an HTTPS (secure) address, click tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.

For offline users

You can still view subscribed feeds and some recently viewed webpages.
To view subscribed feeds

Click the Favorites Center button , click Feeds, and then click the feed you want to view.

To view recently visited webpages (might not work on all pages)

Click Tools , and then click Work Offline.
Click the Favorites Center button , click History, and then click the page you want to view."

When I click on your link, my browser behaves the same way it does when I try to load the web pages that gave me the problem in the first place, like microsoft.com, weather.com, etc.