HijackThis Log IE 7.0 won't DL Norton Not Running???? RESTARTS Slow!

[drnoknow]

so what does this mean for me? I have to go best buy hassle them to get a real windows program and then what? How can I save all my programs and files?? It was bought on 1/11/07 thats less than a year. I am doomed for customer service hell and talking to machines on phones aren't I? I still don't know what happened! There isn't a registry thing I could fix? There is an occasional error that reads "could not find C/Document\HP_ADM~1\LOCALS~1\TEMP\IE7-WINDOWSXP-X86-env.EXE" Is there a fix for this?? Thanks for your help.

[PhilliePhan]

I am not sure - I have not had time to read this entire thread. Just wanted to answer your specific question.

You should have a partition on your hard drive with your OS on it. Also, somewhere in your documentation/owners manual I imagine there are instructions for making your own copy of Windows.

You may indeed have to haggle with Best Buy or Microsoft (both unenviable tasks) and if and when you do reinstall windows, you WILL LOSE all important data on your machine.
Worst case scenario, though, would be to just back up on DVD ALL of the stuff you want to save (don't worry about backing up any malware along with it at this point) and then go back to where you bought your machine and raise a ruckus until they reinstall your OS for free. Then, put your important data back on compy.


-- Because I have not had time to read back over everything, not sure if Judy had you try sfc and then download and reinstall IE6?

Best luck
PP

[drnoknow]

I think I may have to start saving all my files to DVD and that start from scratch... Isn't there a feature during startup that reverts the comp back to it's original state. She did mention the sfc thing and thats when my computer asked me for the disks! Ugh!

[jholland1964]

I think I may have to start saving all my files to DVD and that start from scratch... Isn't there a feature during startup that reverts the comp back to it's original state. She did mention the sfc thing and thats when my computer asked me for the disks! Ugh!

To revert back you have to have disks.
Back everything up you wish to save onto cdr's or dvd's. Don't worry about any programs you have downloaded, you will be able to download them again. If there are mails or documents you need to save then back those up also. If there is an online service you can use to back these up then that might be a good idea also. I really wish I could do more for you but without the disks to work with I hesitate to advise anymore.
What is the model of the computer?

[drnoknow]

Its an HP Pavilion a1646x. Once I save what I need to save, what do I do next?? I know a computer guy am I better off having him nuke it and rebuild it or try and go through buest buy or HP? Somehow I either got a bug or deleted a file? It still works but clearly from my HJT log I have too much un-needed crap on here! It may be best to start over at this point.

[PhilliePhan]

She did mention the sfc thing and thats when my computer asked me for the disks! Ugh!

It should also give you opportunity to read from the hard drive if a copy of OS is on separate partition.

Its an HP Pavilion a1646x. Once I save what I need to save, what do I do next?? I know a computer guy am I better off having him nuke it and rebuild it or try and go through buest buy or HP? Somehow I either got a bug or deleted a file? It still works but clearly from my HJT log I have too much un-needed crap on here! It may be best to start over at this point.

That may be a bit drastic at this point - Things could be repaired.
Plus, unneeded startups can be controlled, so no big worry there.

Once you save what you need to save, you can get your computer guy friend to help you reinstall Windows (if it comes to that).
What you need to worry about first is getting a legitimate copy of Windows either from Best Buy, microsoft, or or your compy (if there). Frankly, if the store you bought your machine from did not give you a disk, I would go back and demand that they do so - when you bought your machine, you PAID for a copy of windows that is licensed to you.
Worst case, if you still have your Windows OS Key, you can call Microsoft and, if your key is valid, they can probably set you up with a new copy at a modest cost.


-- I've been so busy that I have not looked a the body of this thread yet, so my advice may be a bit suspect. Perhaps TL can weigh in on whether things are beyond repair.

G'Night
PP