Judy:
Going thru your last post - followed all the instructions & was able to complete those in normal mode that you suggested.
Was able to rename, remove all the files & folders listed except:
C:\Documents and Settings\All Users\Documents\Settings\bot.dll
Rename bot.dll to bot.VIR
On this one I didn't have Documents folder it is Shared Documents & was not able to ever rename or remove (in later instructions) this file. The message said it was 'being used by another person or program....'.
C:\WINDOWS\system32\ud.dll
Rename ud.dll to ud.VIR
Same thing on this file as above 'being used by another person or program....'.
There is a second Admin user setup - this was setup by the outfit that built the pc for me 4-5 years ago. It is no longer needed as I've relocated to another state since then. Do you think this might be why I can't do the above? Should I remove it & try again on these files?
The renaming of files 'stuck' - no problem there.
On the running processes I didn't find any of the ones listed.
The Add/Remove Programs - none were showing. Same with the next step in Program Files.
C:\WINDOWS\SYSTEM32\Internet Logs - I wasn't able to delete this folder - There wasn't one there.
Wasn't able to run Norton Full System Scan from Safe Mode.
Ran HJT in normal mode - fixed the files listed. Reboot & new scan - log attached.
AnalyzerXP ran in normal mode - log attached.
Whew! Judy, I am so grateful that you have the knowledge & expertise and are willing to share it and spend the time to help me &, I'm sure, many others. You keep your fingers crossed .....I have everything else crossed!
pk
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