HJT

[xonk]

Hi Guys

Tkx for your input.
At the time of posting thread I did see the HJT v2.0.2 (update) which was definitely not a BETA version.
This was the reason why I sent copy for evaluation (time permitting). Since receiving your response I have encountered a problem which perhaps does not come under HJT.
The problem which I have encountered is in connection with Windows Shutdown / Restart.
I find that I am unable to carry out either of these operations. I am receiving notification that my settings are being saved - windows is shutting down.
Thereafter it hangs which requires me to shutdown manually.

Are you able to suggest a reason for this irregularity or point me to a correct thread where help can be acquired.

Much appreciated
xonk

[ShadowPuterDude]

When ever Windows fails to shutdown is because it cannot terminate a running service/process. This is almost always caused by a misbehaving (corrupt) hardware driver.

One thing you can do is invoke Windows File Protection by running the command sfc /scannow at the command line in the command terminal.

Do so by doing the following:
Start -> Run
type cmd
Click 'OK'

At the command prompt, type sfc /scannow and press the Enter Key.

This may or may not resolve the issue.

[xonk]

HI Dude

As suggested i invoked Windows File Protection but ran into problems as follows:

When I ran the cmd the process began and upon inserting XP Disc it kept telling me that the wrong disc was inserted. I know this was not true so I clicked to continue. It then continued but very often the same thing happened. This lasted in the vicinity of 20 mins and it eventually packed up. I say packed up because when it was nearing the end everything just disappeared with nothing showing.
As you mentioned the problem could very well be a corrupted driver or something of the sort because I decided to disable/stop any running processes shown in systray and surprise surprise shut worked fine as in the past. The 2 items shown as running in my systray were my AVG which is Zonealarm security suite and my isp connection.
I have since carried out the procedure of disabling/stopping these two on each occasion of shutting and no problems since.
Any further suggestions as how to alleviate this problem which would appear to be my AVG prog. ??

[TurcoLoco]

Are you sure it is AVG and not ZoneAlarm?
Have you shutdown ZoneAlarm and leave AVG running and see if it would shutdown or not?

[xonk]

Somewhat confused. I am using Zone Alarm Security Suite which is an anti-virus/anti-spyware. Does it not cover both aspects of your question.

There is only one icon in the system tray which is the one I click to locate shutdown function and it alleviates this pain in the a--- of having to wait 20 mins before restart or close down completely.

Hope you see where I am coming from !!!

[ShadowPuterDude]

Sounds to me that Zone Alarm is corrupt. Exit only the ZA processes and try shutting down your computer.

If it shuts down properly then you need to fully uninstall the ZA Security Suite, reboot and install.

[TurcoLoco]

Sounds to me that Zone Alarm is corrupt. Exit only the ZA processes and try shutting down your computer.

If it shuts down properly then you need to fully uninstall the ZA Security Suite, reboot and install.

Furthermore, if you have the ZA full suite which already comes with a Virus Scanner then what do you need AVG for? In that case, I would shutdown ZoneAlarm (not uninstall), then uninstall AVG, reboot afterwards and then check again if rebooting/shutting down is still a problem or not.
If it is then do what SPD suggested...

Godd Luck.