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  1. #1
    Join Date
    May 2007
    Posts
    24
    Quote Originally Posted by jholland1964 View Post
    Symantec AntiVirus is Norton Antivirus. I am 1000% sorry. Had your log and another printed out sitting here side by side and picked up their McAfee listings and thought they were yours I am sorry.

    Glad you removed the NOD32 though.

    Now for your logs...
    first of all you noted avgas.exe running in processes, that is the AVG Anti-spy program. this is NOT a good idea. For one thing cleaning the registry is good at times, but you also run the risk of cleaning out the wrong thing. Plus, this can make it much harder to actually find out what is causing a problem.

    Can you give us more info on the computer itself...hard drive size, how much RAM do you have installed?

    Also, please don't download anymore programs or do anymore cleaning until we can see if other steps are needed. By using other programs AFTER doing these scans the results are now skewed because some things showing in the scans may now be gone.
    Can you do those steps again for me please and post the results.

    Judy, thanks for your time and suggestions!

    The reason I ran RegCure multiple times is I found that the second sacn immediately following the first scan still found many problems. Does the first scan and clean good enough if no following scan and clean?

    My computer is IBM ThinkPad with 40GB hard drive and 512MB RAM. I have IE6 and FireFox installed. Although IE6 is the default web browser, I use FF in most of the time.

    I'll not download and run any clean program untill you tell me to do so. I should can do all the steps in PP's list and post logs during the weekend.

    Bingo

  2. #2
    Join Date
    Aug 2006
    Location
    The Middle
    Age
    80
    Posts
    4,079
    1. Download this file - combofix.exe
    http://download.bleepingcomputer.com/sUBs/ComboFix.exe
    2. Double click combofix.exe & follow the prompts.
    3. When finished, it shall produce a log for you. Post that log in your next reply

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall

  3. #3
    Join Date
    May 2007
    Posts
    24

    New logs

    Hi Judy,

    Here are my new logs.

    1. I noticed following 2 items from Control Panel's Add or Remove Programs window are suspicious:

    Auction Client 672 KB
    Outer info 648MB

    2. Windows Malicious Software Removal Tool didn't find any malicious software.

    3. Kaspersky on-line scan found 1 Virus and 3 infected objects

    Please review the logs and suggest me what's next step to clean the virus and remove the infected objects. Another big problem in my computer is the services.exe often occupied 99%+ CUP time and hang the computer. Is this related to the virus and infected objects in my PC?

    Thanks and have a nice weekend!

    Bingo
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