Help please!!! - Split from other user's thread

[bingo]

Then that may be where these programs you don't recognize have come from...the old user ID...is this a used computer?

No, it's not a used computer. I have used it since 4 years ago and no any virus problem until last month. The old user ID I mentioned is the my user ID when I worked in my previous company. After that I cleaned the computer and created current ID.

[jholland1964]

Have you ever seen these programs before or did they just appear on the computer. They "seem" legitimate to me....but I am no expert either. Most of them are importer programs which are used to convert a file into the format required by the application being used.
One is a 3D importer program, several others are programs which work with CAD and drawing programs to modify an illustration created in another application, that must be imported into another application. After making changes, the drawing can then be saved in (exported to) its original format.

[bingo]

Hi Judy,

Actually, I do use AutoCAD and other drawing programs in this computer. And I rarely check the programs in the "Add or Remove Programs". Per your info, they're probably the ones with those drawing programs.

Bingo

[jholland1964]

Good, that's a mystery solved anyway. Let me go through all the logs and I will get back with you asap.
Judy

[bingo]

Thanks! Judy.

At same time, I'm trying to scan virus by NOD32 I just downloaded because Kaspersky Online Virus Scanner didn't clean 12 problems yesterday. Hope it can find and clean these infections.

Have you ever seen these programs before or did they just appear on the computer. They "seem" legitimate to me....but I am no expert either. Most of them are importer programs which are used to convert a file into the format required by the application being used.
One is a 3D importer program, several others are programs which work with CAD and drawing programs to modify an illustration created in another application, that must be imported into another application. After making changes, the drawing can then be saved in (exported to) its original format.

[jholland1964]

Kaspersky online scanner Doesn't clean it only will produce a log for you of items found on the system so that you will know what tools to use to clean them.
From what I can see so far the items noted by your Kaspersky scan have been cleaned/quarantined by the AVG scan.
Give me a bit more time and I will see for certain. Have patience and I will get back with you.

NOD32 I just downloaded

You don't need another antivirus program on the computer, you are all ready running Norton. UNINSTALL that NOD32 immediately. The rule is ONE antivirus program on a computer, put on more than one and you are in for trouble because neither will be doing it's work properly because it will be fighting against the other one.

[bingo]

Kaspersky online scanner Doesn't clean it only will produce a log for you of items found on the system so that you will know what tools to use to clean them.
From what I can see so far the items noted by your Kaspersky scan have been cleaned/quarantined by the AVG scan.
Give me a bit more time and I will see for certain. Have patience and I will get back with you.

You don't need another antivirus program on the computer, you are all ready running Norton. UNINSTALL that NOD32 immediately. The rule is ONE antivirus program on a computer, put on more than one and you are in for trouble because neither will be doing it's work properly because it will be fighting against the other one.

OK, I'm uninstalling NOD32 now.

[jholland1964]

Get rid of either Norton or McAfee also...

[bingo]

Get rid of either Norton or McAfee also...

I don't have Norton and McAfee. Following related tools are installed currently:

Spybot - S&D
Ad-Aware SE Personal
SpywareGuard LiveUpdate
RegCure
XoftSpySE
AVG Anti-Spyware (trail version)
Symantec AntiVirus

[jholland1964]

Symantec AntiVirus is Norton Antivirus. I am 1000% sorry. Had your log and another printed out sitting here side by side and picked up their McAfee listings and thought they were yours I am sorry.

Glad you removed the NOD32 though.

Now for your logs...
first of all you noted avgas.exe running in processes, that is the AVG Anti-spy program.

Running RegCure many times

this is NOT a good idea. For one thing cleaning the registry is good at times, but you also run the risk of cleaning out the wrong thing. Plus, this can make it much harder to actually find out what is causing a problem.

Can you give us more info on the computer itself...hard drive size, how much RAM do you have installed?

Also, please don't download anymore programs or do anymore cleaning until we can see if other steps are needed. By using other programs AFTER doing these scans the results are now skewed because some things showing in the scans may now be gone.
Can you do those steps again for me please and post the results.