Generic Failure

[xonk]

Not sure which thread to use but hopefully this might be correct.

I am trying to run a few things from within Help and Support. Some are just not functioning and others I receive Generic Failure. I have no idea what the problem is or what could be causing this irregularity. Hopefully someone might be able to throw some light on this issue.

When I try to run My Computer Information all four subsections come up with
Generic Failure. They do not complete.

[TurcoLoco]

Not sure which thread to use but hopefully this might be correct.

I am trying to run a few things from within Help and Support. Some are just not functioning and others I receive Generic Failure. I have no idea what the problem is or what could be causing this irregularity. Hopefully someone might be able to throw some light on this issue.

When I try to run My Computer Information all four subsections come up with
Generic Failure. They do not complete.

I just noticed this thread, is this still an issue? If so please provide some details on how you are trying to obtain the information.

[xonk]

HI

Sorry to have taken so long in answering but this is no longer a problem. The fact that I had rcvd no response I decided to reinstall completely and ever since, this irregularity was resolved.
H/ever within the last days I have been receiving numerous entries in my administrative tools / event viewer, all of the same nature.
Perhaps this is not the correct thread but maybe you can refer me to a thread where help might be available.
A sample of the entries as follows:

quote

Event Type: Warning
Event Source: Ci
Event Category: CI Service
Event ID: 4101
Date: 10.05.2007
Time: 12:16:29
User: N/A
Computer: PRIVATE-D686EE5
Description:
The content index filter for file "c:\windows\internet logs\zalog.txt" generated content data more than 8 times the file's size.

unquote

Here's is hoping you can help / advise where best to receive some help. It is of course disturbing.
I suspect it is something to do with Zone Alarm but I am unable to reach them in an effort to receive some advice.

Tks